Starts with 'my computer' window of my office and no taskbar

I bought my laptop (hp g60-235dx) a few months ago and it came with vista family premium and a trial of norton antivirus.  Norton kept asking me to install an update and restart my computer and I kept asking him to remind me later.  I finally agreed to install the update and after restarting my computer and logging into my account, I have no taskbar and instead of the regular office with all my icons, I had the version of "my computer" open as a window office.  I tried to restart immediately after and got the same result.  I rebooted in safe mode, tried to restore windows to a checkpoint before the update was installed and ran the Norton uninstall tool.  I can always change my background via the control panel but cannot access options in the bar of tasks or desktop at all.

Hi NVRtrustAhippie

You have support for Windows Vista (DVD or CD)?  If so, please try to do a repair on Vista (in upgraded room)

Repair facility:

You can reinstall your copy of Vista while keeping your files, settings and programs by performing a repair install or an upgrade on the spot with the following steps: (Note: this does not always solve all the problems, especially if the corruption was caused by a 3rd party program or service, you may need to do a clean install) If this is not successful)

<><><><><><><><><><><><>

Please make sure that you back up all the important data before you continue. Please see: methods for backing up your files.

Always make sure that you have the means to reinstall your programs, or by an installation disc or access to the installation files.

<><><><><><><><><><><><>

1. Insert the Windows installation disc in your computer's DVD or CD drive. You must start Windows installation while running your existing version of Windows.

2. on the Install Windows page, click install now.

3. on the get updates for installation page, we recommend getting the latest updates to help ensure a successful installation and to help protect your computer against security threats. You will need an Internet connection to get the installation updates.

4. on the Type your product key for activation , we strongly recommend that you type your 25-character product key in order to avoid problems during activation.

5. on the page Please read the terms of the license , if you accept the license terms, click I accept the terms of the license.

6. to the which type of installation you want? page, click upgrade to begin the upgrade. You can see a compatibility report.

7 follow the instructions.

Note: If your installation disc doesn't include SP1, and you are updated, then you must uninstall it before proceeding with an update install. Start-> Control Panel-> programs-> see installed updates, then select Service Pack for Microsoft Windows and click on Uninstall.

Note: Tit the following settings is reset by default:

Its computer system

Device drivers

Visual effects

Windows Mail

Windows services

If you notice missing files after the upgrade, look in the following folders:

C:\Windows.old

C:\$INPLACE.~TR

C:\$WINDOWS.~Q

These files can be eliminated with disk cleanup as "records destroyed by upgrade to Windows".

Delete files using disk cleanup

Ken
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

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