State of the Eloqua system - need you

Eloqua plays slowly for the past two days. Very frustrated. Autosynchs were time downloads are queued for 12 hours, emails are delayed, builder program is slow. Check the status of the system and do not see anything relevant.

Does my business assistance first, but we had to call our rep (which I really like btw) to get a status and heard that all clients are affected as a result of a "problem of the internet" by their ISP, causing delays across the system that affect all the pods and Eloqua running half capacity.


That must be validated in the system or installation state another process where we get proactively sent by support with this. We followed the direction of support following the system status page and I personally find disappointing that I do not see relevant system issues it (this is not the first time).

eloquasupport: what's happening? Please provide the updates of the system status page. Here an ETA on when this will be resolved. We ask you to be more proactive when there are issues that affect all customers.

Thank you

Michael Villareal

Leigh Oxley-Oracle and andrew.morari - thanks for reaching out. Our installation work normal now. My team and I have been in contact with our support rep and speaks for them on the issue and how we wish these address to proceed. I do not wish to be negative by posting the question on this forum, but hope that this has been productive and that in the future when support knows that my installation is having issues, they will he us - either through the status of the system or directly by email page. Want just a coherent process of communication and not be one who is guessing and contact the support to be told it is really a problem that they were already aware of.

Thank you

Michael

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