Stop errors: 0x0a (0x0000001b, 0x0b74f845, 0x8e505c85, 0x00000001) for restoring Acer to factory default.

Original title: Acer factory default restore I Stop 0x0a (0x0000001b, 0x0b74f845, 0x8e505c85, 0x00000001)

I'm trying to restore an Acer Aspire 5330 to back to factory default. I do it by pressing alt f10. During the installation, I get the stop error message. I don't think that the computer has been used. I chose to do a restore in the first place because I was getting an error at startup which said something like "Windows did not complete installation and must be reinstalled" ideas?

Updated - Stop error also says:

USBPORT. SYS - address 859c7bfc base at 859bf000, DateStamp 47919053

Hi dyi82,

As you try to do a factory default of the recovery partition, you may need to contact the manufacturer for further assistance.

Please check the link for Acer support:

http://support.Acer.com/

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
Visit ourMicrosoft answers feedback Forumand let us know what you think.

If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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