Storm blackBerry Smartphones don't turn mode landscape in mail

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• BlackBerry smartphones don't Smart not so storm

  I'm at my wit's end. Extremely frustrated new user of blackberry. My phone is ex-US storm 9530. I have the dreaded "app error 523 Reset"... I took the South African Vodacom phone and they don't take because the number of IME is not compatible with their system. I went to repair shops and they can't solve the problem. I tried the instructions on site and forums of blackberry without success. I even downloaded the OS on my PC and tried to solve the problem without success. The seller in Cape Town has not responded to my SOS. I have no one else to turn to. What I have now is a dead piece of fancy equipment that I have spent a fortune on my scholarship and I used for a month only 3 or pleased...! Was there a problem with the storm series that someone is not talking? I bought with enthusiasm the BBerry starting to regret.

  Hello and welcome to the community!

  For reference, see this KB:

  KB24395 "Error 523", "App Error 523", or "JVM 523" is displayed on the BlackBerry smartphone

  You seem to have done the efforts recommended, but your post, I can determine just what happened when you were looking for support from your service provider. However, I can't say any of this:

  jayimbo wrote:

  I even downloaded the OS on my PC and tried to solve the problem without success.

  You see, "without success" says virtually nothing. The download was successful? Failed installation on your PC? How did the installation of your BB? "Without success" only let me guess... which is not a good use of your time. Please detail exactly what you done with that part of your appeal tent, as well as the results of each step of the process that you followed. Details. Completeness. You must be very complete as it has several possible paths, you could follow... I not only need to know which way you used, but the results of each step you take along this path.

  Thank you.

• Screen of blackBerry Smartphones stuck in portrait mode?

  BlackBerry Storm screen is stuck in portrait mode message or email.  All other apps in landscape mode and portrait work.  I am a new user and I hope that it is an easy fix.  Any help is appreciated

  your memory is risk of stuck!

  Try a battery pull and make sure you close apps when you're done with them!

• BROWSER blackBerry smartphones don't DO NOT WORK

  This is getting quite frustrating. I get that cannot connect to the server, please try again error and it takes forever to get even the google home page to load. What should I do?

  OK thanks... you came very close to what I need... except just saying 'mistake' in regard to music downloads... but, any...

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you need to get in touch with your service provider and insist that they honor the formal support that they are contractually required to provide you with. Do not let you fob before having 100% solved the situation. If they tell you to contact RIM, don't let them not on the hook, then either... insist that they tell you exactly how you should contact RIM. If they say anything OTHER that they will increase you rim (for example, if they tell you to independently seek the support of the RIM), and then accept it. Only through an escalation of your service provider can you receive all official support from RIM.

  Looks like they have made significant changes to their network... and they must ensure that their paying customers will continue to receive the services that they pay.

  Good luck!

• My storm blackBerry smartphones comes on the screen upward, but does not show a picture!

  My storm blackberry 9530 recently fell to the ground, but nothing happened. But today its very slow and most of the time the screen turns on but does not display any image at all, just a black screen

  What can I do?

  Hi Mxgaudelli,

  Welcome to the BB Community Forum...

  There seems to be a hardware problem... have u tried a reboot of your BB battery pull, if you have not then try it once... If the problem persists, I recommend you to visit a centre of Service of BB and they have a quick glance at your question...

• BlackBerry Smartphones how you turn on cookies in the browser

  I'm trying to open a link to TV streaming App and they say that I need to enable my cookies? I can't find a setting for this?

  This could help some

  Unable to show a specific web page using the browser on the BlackBerry smartphone

• BlackBerry smartphones can not send or receive e-mail messages

  Cannot receive or send emails on blackberry - message reads "eception exception DSSMA (5): 2 invalid state.

  OK the email on laptop - how I grind

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry Smartphones BB9800 Auto delete of the electronic mail box

  My camera is now delete e-mail in my Inbox soon as I read them, that is to say less than one hour or less.  Have I changed inadvertently a few settings to cause this?   The e-mail is still visible on my desktop but deleted from your handheld.  Any help is appreciated.

  Thank you

  johnfss wrote:

  My camera is now delete e-mail in my Inbox soon as I read them, that is to say less than one hour or less.  Have I changed inadvertently a few settings to cause this?   The e-mail is still visible on my desktop but deleted from your handheld.  Any help is appreciated.

  Hello Johnfss

  Welcome to the Forums of the BlackBerry Support

  In the settings of your device please check first if option keep Message has the Maximum value or forever. For help, see this Knowledge Base article:

  KB13093   : How to use message keep on the BlackBerry Smartphone options 

  If it is already set to Maximum, then most likely your device suffers from some memory. If our device suffer little memory so it will remove our message.

  KB14213   : The call logs, SMS text messages and emails are deleted from the BlackBerry smartphone 

  So, start by checking these things.

• BlackBerry Smartphones Can I add another internet e-mail address to a BlackBerry Enterprise

  I guess the topic says it all. If I have a company with email sent BES blackberry, and I want to add an additional internet e-mail address, can I do this on the handset or the web (equivalent to the mobileemail.vodafone.net)?

  Thank you

  > Phil

  Yes. Your BES account includes up to nine e-mail BIS accounts, unless there is a restriction via IT policy of your company BES IT policy.

  KB03087 How to set up the services of e-mail on the BlackBerry smartphone and your computer using the BlackBerry Internet Service

• Screen of the blackBerry Smartphone will not portrait in landscape mode when, in the pages of sms and message mode change

  I don't know if I've accidentally changed something, but all of a sudden I can not get the screen to switch from portrait to landscape mode when im in the pages of sms and message. I searched everywhere for an option that could keep me out of this point of view, but I have not found anything. Anyone know how to fix this? your help will be greatly appreciated.

  Make sure that you use the latest version of the OS that you can find (from any carrier.)

  You can probably get it to work again by removing the battery and reinsert.

• Storm blackBerry Smartphones - music downloaded... Message: You don't have the right to read the content...?

  I downloaded about 60 songs from my computer to the phone. When I try to play half of these songs, a message box appears: YOU DO NOT HAVE THE RIGHTS to PLAY this CONTENT. YOU MAY NEED TO SYNCHRONIZE WITH YOUR PC IN ORDER TO GET THE RIGHTS. I downloaded all songs played without problem on MP3 players. They were all paid and downloaded from a site of legitimate music. I downloaded the CD that came with the phone on my PC and Windows Media Player were synchronized with the phone. Any suggestions on how to unlock the rights on these songs so that they play or is there something in WMP, I missed?

  Hello and welcome to the Forums of Support BlackBerry.com.

  The BlackBerry won't play iTunes or mp3s that have DRM on them. You can do one of two simple fixes...

  On your computer, burn the iTunes on a CD and rip, then back to your PC again.

  or find a site that offers the removal of DRM and remove the DRM from files.

• Problems with my Blackberry Storm blackBerry Smartphones

  I just bought a new Blackberry Storm Verizon about a week and a half. I really wanted to get one when they came out first, but a lot of apps from third party that I used all the time on my Motorola Q were not available for the storm. After waiting this long I decided to go there and get one anyway and test it. Much, I love the storm and the concept, Blackberry (storm) and very in deca. I used a Motorola Q for the last 3 years and could do almost everything I needed with it. Why make things too hard and try to be an island intrinsically Blackberry?

  Problems I see with Blackberry and storm:

  1 JAVAScript does not work correctly. I have installation of webcams in my office and at home that runs Javascript and they work perfectly on my Q using the browser Opera Mobile, Skyfire and IE. On my Storm, I tried to search for it a Blackberry, all three modes of emulation, BB, IE and FireFox and none it will display. (Note: I also tried the bolt and Opera Mini, the cushion of numbers does not work in Opera Mini, he types lower case letters).

  2. software remote access connection is another nightmare. I could use on my Q software VNC FREE remote access to my office or home computers. For the storm, the ONLY option I can find is simply a paid for the program.

  3. the third-party apps. There are very, very small number of third-party for the Blackberry Storm applications (and seems to be the Blackberry in general). Is Blackberry so hung up on themselves that they will not be open and allow the sellers to fill the big gaps they left with their product (s).

  4. I can't access to my college email address located on Microsoft Outlook Live via a web browser or email on the BB.

  Here are some of the problems that I have seem to have with the BB. Too bad I don't like Windows, I have to say it works and third party apps are lacking and simply do not work. Apart from all this, I'm really doing my job as a storm for me, because I love the technology involved with him.

  A gleemer of hope, thanks goodness PDANet has finally released a beta for the storm. He was the biggest reason that I would not get a storm originally was to be able to connect my laptop to my smartphone.

  It seems fitting that BB is trying to keep their technology wrapped so that no one else can fill in the gaps that they leave, because if it was easy to do, then there will be tons of other apps out there that would work.

  darkcyber, sorry, but it seems that your post was missing in the middle of all the others.  If you go through the other posts, you will actually see that there is a lot of help here and there clearly are a ton of people who use it.

  1. now then, remember that BlackBerry phones are not the same as the Motorola Q (which was running on Windows Mobile, if I remember correctly).  JavaScript works, but you must make sure his tour on and you may need to change some settings other.  I can't remember where I saw it, but someone has posted a message on the use of their Storm for the display of the webcams.  They said something about having to adjust the parameters of port and udp (sorry, I have not myself this configuration and therefore do not know exactly how do).  Use the search option and you might be able to find the post.

  2. Secondly, it is once again a difference between BlackBerry and Windows Mobile software or Palm OS.  Be happy that you have found a program paying to use.

  3. This can be your impression, but believe me, there are apparently struck for BlackBerry - in thousands tons.  Try to check the new BlackBerry App World and for other programs, check BPlay, MobiHand, Handango, and various other app stores.

  4. do you have a BIS account set up?  You must configure a BIS account and set up your College email there.

  I hope that some of these things will answer your questions, or at least points you in the right direction.  In the future, try to use a more descriptive than 'Problems with my Blackberry Storm' title because that will probably draw more people.  And if you get no response, it means one of two things happened - your message is simply missed, or nobody has an answer to your question.  If so, feel free to go back.  Do not react with the message you left as what makes no one want to answer at all (I did because I'm nice and felt bad that the original message had not been addressed, but I know others here who could see this answer and simply walk because of this response).

• BlackBerry smartphones will not switch to landscape to portrait

  My storm suddenly don't switch from portrait to landscape in my Message or SMS application.  The rest of the program work well, but it won't.  Any ideas how to fix it.  I have to type e-mail in portrait mode, so it kills me.  I turned off the phone but that won't fix it and I can't find anything in the section of support on this issue.

  Hi and welcome to the Forums!

  Whenever random strange behaviors creep, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Best!

• Storm blackBerry Smartphones does not work with hands free Link (in the Honda/Acura vehicles)

  Someone else difficult to synchronize their storm to their in their Honda/Acura HFL system?  I don't know where to go for an update (hands free link or Blackberry).  The frustrating part is my curve worked flawlessly...

  I SOLVED THIS PROBLEM!  To synchronize the storm to HFL follow the following procedure:

  (1) push button HFL in car

  (2) say "Phone Setup"

  (3) follow the instructions when the car tell you to put the phone in 'discovery' mode, do the following him

  Storm:

  4) click the "Setup."

  5) click "Set up Bluetooth".

  6) press the "Menu" button at the bottom of the screen (next to the "Send" button)

  (7) select "Add Device" from the menu screen

  (* 8) it IS IMORTANT STEP: do not click on 'Listen' (as you would to sync with a Bluetooth device), click on "Search"... it must synchronize free hands on the Sytem of link immediately.

• Storm BlackBerry Smartphones new

  I've had my storm for a little over a month now and have had some problems. When the phone works well, it's amazing, but I feel like I need some answers. I realize that they probably were all answers here already, but I don't have the time/patience to find if all discussions to find... Any help on this would be much appreciated.

  #1 I already scratched the screen a bit, as I expected. Cures? Repairs? AIDS?

  #2 the storm seems much slow down and/or freeze? Why? Cure?

  #3 any means to improve the battery life? It's decent, but still seems short sometimes.

  #4 orientation seems sometimes a little confused or risk of stuck and the screen doesn't flip.

  #5 if it goes dead it takes forever to load up and it shuts down the antenna?

  #6 the program computer-blackberry jams and does not work very well at all.

  That's all... Seems like a lot, but really is not. Love the phone, looking for some answers/solutions to the theses of the little hiccup.

  I'll try to answer some of your questions.

  (1) the scratches on the screen is most likely on the plastic screen protector that came on your phone.  Just remove it and all these scratches will be gone.  Your storm screen is very durable, and some people said you don't need coverage of the protection screen.

  (2) if it is slow, you may have other applications running.  Best thing to do is a battery pull and see if things speed up.

  (3) the best way to improve the battery life is to turn off Bluetooth when not in use.  Turn off GPS.  Make sure that you are not on the global network and update network 1XEV.

  (4) if all goes well they will be able to fix this in the future.

  (5) not a good idea to drain your battery to death because that will harm the battery and damage it.  Always load before it affects 20% of life.

  (6) do a battery pull.

  Good luck and let us know if one of these suggestions helped.