Strange question on CC apps on Windows 10

Hi people,

I tried to search to find an answer to this, but no luck so far.   Hoping that someone can help because it drives me crazy!

I've recently upgraded to creative cloud and have this installed on two systems (as permitted!)   I have it on my work system which is a Mac - here, it works great! - and also on my PC at home.

My PC actually wasn't last week, but I have exactly the same symptoms on the new PC.   Here's roughly what is happening:

  • Apps to load correctly without a problem.
  • On opening a file (any file, I tried many), things start to go wrong
  • I'm unable to use keyboard shortcuts - as now the space key to activate the tool «hand».
  • I'm unable to move the panels (for example, the Panel layers) around the screen - they seem "frozen" if I can use them to change the settings, but not reposition.
  • I don't click and drag "handles" to resize the documents / elements in documents. It is the main killer, I can live with other bugs.   For example, to change an element placed in InDesign, I need to use the tools on the top bar, rather that click and drag to resize.

This happens as well with existing documents and new files too.   It seems to affect Illustrator, Photoshop and Indesign - I don't really use any other applications other than Premiere Pro and Media Encoder, which work fine.

As mentioned above, this caused a problem on my old PC and my new system too!   So, obviously, there is an underlying problem of compatibility somewhere.   Here is some info on my new PC:

  • Windows Pro 10
  • CPU i7-6700, 16 GB RAM, GeForce GTX 950 graphics (configuration dual monitor)
  • It's a whole new system, there is no shared component (other than the external hard drive that stores my work)

I tried to disable the GPU acceleration in applications, but it makes no difference.   Given that I have encountered these problems on two separate systems, I'm guessing that there must be a software that can be the cause?   No idea where to start on this diagnosis?   I wonder if there is a problem with the NVIDIA GeForce software (that has been installed on the PC last too).   I don't want to start randomly software uninstall but if she will not solve the problem.

Thanks for reading, I hope someone can help.

See you soon,.

Andy

OK - the problem has been located. The fault doesn't lie with Nvidia (Nvidia sorry!) The problem actually came from synergy - it's software to share the mouse/keyboard to a computer between multiple computers. Interestingly, however, it does appear that a problem with the dedicated Nvidia graphics cards (in other words, it does not cause a problem on the Intel integrated chipsets, or on the Mobile of Nvidia chips no more!)

Problems were reported at the synergy.

Tags: Adobe

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