Stuck in the loop of the license of this software - Adobe has no idea CC2014
For weeks now, I was stuck in a loop of having to "license this software" or "Starting the trial", when you try to start any Application of CC. I started, because I downloaded CC2014 and also occurs when you try to start my old apps CC.
Have been on mail and phone with Support Adobe several times and for hours. Support has been very helpful, but after remotely, they tried to do almost everything with my Mac and installing CC, it is clear that Adobe have no idea what is causing the problem.
The forums are full of solutions to that of other users with the same issue, but none of this helps. I have and support have tried everything.
I'm a little more luck than others, since I can run my Adobe applications in trial mode but with left (?) 00 days. Others may even open their applications.
I am posting this in hopes to gather all experiences I and other users have this troubleshooting with Adobe. I have case No.: 0185617726 that has now taken the magnitude for the third time.
Flemming
Just completed another session of 2 hours on the phone with support and they finally found the question :-)
For some reason, there was a time offset in the log files (~/Library/Logs/amt3log) opened in the Console and the current OS time/clock set automatically by my time zone.
Supporters managed to align the time while he was good in the BONES and newspapers (don't know how but terminal performer of some commands etc.)
If everything seems to work now, and I'm a happy user of Adobe still :-)
Tags: Adobe
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