Sudden CANT error when opening AI (no changes/new installations/no) updates at all

Hello

Yesterday everything worked completely fine and today when I tried to open my Illustrator CC 2015 I have this error:

adobecanterror.png

I'm working on Windows 8.0 and I have not changed, updated, install, reinstall or do anything at all since yesterday when all worked great.

Also present at the opening creative Cloud I get a blank page (yesterday it was):

adobecloud.png

Why this change suddenly? And how to fix it?

Kind regards

Anna

Anna,

If there is no brighter suggestion, try the list.

Sometimes, (some) things may fail or stop working for no apparent reason. When (other) possible reasons/remedies do not work, it is perhaps a kind corruption (temporary or permanent), or even preference settings which disturbs, which can be cured with something on the following list put in place in order to provide a catch-all solution for otherwise intractable cases. It starts with a few easy suggestions and safe) 1 and 2) for cases less serious and goes two ways 3) and 4) to reset the default preferences (easily but irreversibly and more laboriously but more completely and also reversible), then follows a list 5) various other possibilities, and it ends with a complete reinstallation 6). If no other suggestion doesn't work, or if no other suggestion appears, you can start on the list and decide how to go or who can apply.

The following is a general list of things, try when

(A) the question is not in a specific file,

(B) you have a printer installed, connected and turned on if it's a physical printer (you can use Adobe PDF/Acrobat Distiller as a printer by default without the need to have a printer on, of course you will need to specify when you really need print on paper), and

(C) It is not caused by problems with opening a file from external media (see below).

You tried/made some of them already; 1 and 2) are easier for temporary strangenesses and 3) and 4) specifically may be corrupted/inconvenient preferences); ((5) is a list in itself and 6) is the last resort.

If possible / there is, you must record a current work first, of course.

(1) close Illy and open again.

(2) restart the computer (you can make up at least 5 times);

(3) close Illy and press Ctrl + Alt + Shift / Cmd + Option + shift during startup (easy, but irreversible);

4) move the folder (follow the link with this name) with closed Illy (more tedious but also more thorough and reversible), for CS3 - CC you can find the file here:

https://helpx.Adobe.com/Illustrator/KB/preference-file-location-Illustrator.html

5 look through and try the relevant among the other options (click on the link with that name, item 7) is a list of the usual suspects among other applications which can disturb and confuse Illy, point 15) applies to the maybe CS5, CS6 and CC);

Even worse, you can:

6 (A) uninstall (check the box to delete the preferences, if any), B) run the cleanup tool (if you have CS3/CS4/CS5/CS6/CC) and C) reinstall. It is important to use this step three way: otherwise, things may persist.

http://www.Adobe.com/support/contact/cscleanertool.html

Tags: Illustrator

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