Support Light Scribe

Pavilion dv7t 6000 CTO

XW899AV or XW393AV (see my BIOS upgrade error)

Windows 7 64-bit SP1

I am very surprised of the HP solution on the issue of Light Scribe readers.

Recently I had to return my HP product for repair as the DVD drive had stopped reading discs of any type. Of course, HP replaced the drive and returned my PC. As part of my request, they did a clean system installation without saving my software.

When I reinstalled the Panel control light scribe new DVD was not recognized as a light scribe drive although initially, I had a light scribe drive because he was one of the 3 specific request at the time ordered the PC, I did. HP sent me a replacement unit that has proved to be the exact same drive as the technician was replaced while the aircraft was at HP for repair. As part of the solution, I was assigned a case manager with a HP technician to contact me. Fortunately, I had an external drive light scribe, I was able to connect to the system, the technology could check I got all the software and drivers installed and the problem was indeed with replacement discs.

I was told at the time they would contact the seller, I guess it's Toshiba or Samsung and find a solution to the problem. Well after 3 weeks of waiting, I was contacted and informed that light scribe technology would be is no longer supported in players coming in HP laptops and that he received a gift of $125 in compensation for the inconvience.

It really surprises me. I used light scribe for years. All my blank media is light scribe. Not to mention that light scribe is a technology developed and promoted by HP. Find it me hard to believe that HP can not or that he chose to not continue to provide readers with technology light scribe. Over the years, I found this technology be fantastic to design labels, including images and text, and providing the need for printed labels or using markers to record lable.

I guess there is no one who can do something about this decision but I wanted to get my opion said here the forum for others to read and I hope the state their disappointment are this new.

If you agree please shut you up.

John

Obviously this is not something that HP publicized so I don't think it's well known. I've used Lightscribe just a bit to do what you say; make custom DVDs. My complaint with it is that the media are very expensive and the process is very slow, especially if you want a dark print.  I think that all readers of DV7 are compatible, so you will probably find even a former of the a DV7 series earlier:

http://www.eBay.com/ITM/HP-dv7-DVD-RW-DL-optical-drive-LightScribe-480459-002-463030-6C0-bronze-/251076572667?PT=LH_DefaultDomain_0&hash=item3a755475fb

For $22 you can not go wrong. I searched on eBay as "DVD - RW lightscribe DV7" and came up with many of them. I'm sure you can find your color and everything. Replacement is to remove a screw, slide the old out and insert a new.

Tags: Notebooks

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