Support the wizard does not not on new laptop Pavilion

I got a new laptop for Christmas and when I try to run the wizard to support it just opens and says "an error has occurred."

It is not very favorable! I tried to download the program and re - install, but I got the same error. What am I supposed to do? The laptop is a multimedia pavilion DV-6 so-called, product number is dv6-6117dx

Thank you.

You can try to uninstall the program from the control panel to reinstall from Recovery Manager if still facing the same issue of update from hp.com

Tags: Notebooks

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