Suspended account? Help please!
I tried to make a purchase using MasterCard for a game and I got the virtual object. However, I received an email from Microsoft billing saying that they could not afford to purchase and my account has been suspended and I can't do the store purchases until I update my billing information. I don't know how they could give me the purchase if (condition I think correctly) I had insufficient funds on the card. I have to buy a new prepaid MasterCard card and save it to my account so that they can charge me? I also tried to delete Master Card as payment option bit it keeps indicating that an error has occurred. What should I do?
Hi Trevor,
Sorry for the trouble occurred.
I suggest you to contact the support of Windows Store to improve support for the problem you are experiencing with your account.
http://www.microsoftstore.com/store/msusa/en_US/DisplayHelpContactUsPage/
Hope this information helps. If you need help with Windows, let us know and will be happy to help you.
Tags: Windows
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