swap the platform from PC to MAC

CONNECTION ID [deleted by Moderator] I want to make a platform swap on behalf of my wife, Nancy. I boought the product 'Design and Web Prem CS6' and now I want to switch from PC to Mac. I heard you can do this time. Can you please make the switch? I talked to someone in 2014 (#0213113236) and today I talked to [deleted by Moderator] to this topic. He said that you could help me on this. Please update my account for Mac. Thank you. Tristan

No member of these forums can do for you.  These are mainly user-to-user forums but even a few employees of Adobe participating here to help have no to make the Exchange.

You can exchange languages/platforms for a newer version product if you follow the instructions on the following link:

l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm

Tags: Adobe

Similar Questions

  • Re: Changing the platform from Windows to Mac

    I am of the Austria, and the only Option is to ask the community. I am really upset already - what do I do to geht into contact with Adobe?

    Plugging in a new discussion

    Hi anjah13752755,

    I apologize for the trouble, you face.

    In the case where you are able to reach support via Contact Customer Care , send me your details of recall in a private message and I'll help you to get in touch with support.

    Hope that helps!

    Kind regards

    Sheena

  • How can I change the software from windows to mac?

    I use a MAC, but already bought my design from adobe creative suite standard for a windows computer. Is it possible that I can change the licenses from windows to MAC, so I can continue to use it without having to pay for another sequel?

    They only allow swaps of platform for the latest version.  CS6 would be the last, but I don't know if they still offer the opportunity to Exchange.  You can apply and see.  Click on the following link:

    Exchange a product Adobe of a different version of the language or platform

  • How can I crossgrade my CS5 of the license from Windows to Mac OS?

    I want to switch a computer laptop windows to Mac and still use may CS5. How can I crossgrade my CS5 of the license from Windows to Mac OS?

    Best regards, Viktor

    You can not.  Platform swaps are supported only for the most recent published suite which is currently CS6.

  • How can I request a change of platforms from PC to Mac for Photoshop CS6?

    I had Photoshop CS6 on my laptop recently crashed taking all my files. I pulled into the purchase of a Mac laptop only to realize that my Photoshop (which I really need) was PC only. I'm confused, because there is no direct link telling me to ask how to change platforms - he only tells me to contact the forum (which has no 'demand' self? only people ask the same question as me)

    Hi Alexis,.

    Please refer to the article. You will need to contact us in order to Exchange platform from Windows to Mac.

    https://helpx.Adobe.com/x-productkb/policy-pricing/Exchange-product-language-OS.html

    Please contact Adobe.

  • The profile from PC to Mac migration failed.

    I recently made the switch from PC to Mac and can't get my Firefox data migrated. I prefer to be able to transfer the profile if possible (instead of using the synchronization), because the sync transfer my modules. The information that I find in the knowledge base seem to date, so I don't know what the problem is.

    I was using the latest version of Firefox on Windows 7. I am now using MacOS Yosemite (regardless of the version that is; I don't am not very savvy Mac yet). I copied the entire Mozilla from AppData folder and crushed the Mozilla folder on my Mac with it, but Firefox is acting like I did nothing - I still have just a basic, clean install. I don't know why it is not reading the data that I copied, because I copied this, INI files and everything.

    Profiles.ini should be compatible, but the structure of folders on Mac is maybe different on Mac.

    Also be sure to check the permissions of files and folders (read/write access).

    You should find the file profiles.ini in this hidden place:

    • Windows: %AppData%\Mozilla\Firefox\
      * C:\Users\ < user > \AppData\Roaming\Mozilla\Firefox\
    • Mac: ~/Library/Application Support/Firefox /.
    • Linux: ~/.mozilla/firefox/

    It is always better to let Firefox create a new default profile (delete profiles.ini to force a new default profile) and copy only the minimum of files.

  • I get a deactivation notice on Lightroom 6 having been transferred all the information from my old mac again I. Dude I have Mac's wiped and so off Lightroom. I also use Lightroom 6 on a Mac book air. What should I do?

    I get a deactivation notice on Lightroom 6 having been transferred all the information from my old mac again I. Dude I have Mac's wiped and so off Lightroom. I also use Lightroom 6 on a Mac book air. What should I do?

    Hi mbaye,.

    I rectified the issue of licensing. You should now be able to activate.

    Please confirm when done.

    Kind regards

    Assani

  • Changing Photoshop cs6 platform from Windows to Mac

    Change of platform Photoshop CS 6 from Windows to Mac. The question is what I have to buy a new license for Mac or make a credit for all the years that I've used your Photoshop product.

    I've been updated since version 7.

    See the http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm #main_Request_a_platform_or_language_swap

  • Change the license from Windows to Mac

    Hello, I would like to change the license of my Adobe CS6 Design Web premium from Windows to Mac. It is possible please? What should I do? Thank you very much for your answer.

    Exchange a product Adobe of a different version of the language or platform

  • Refused to swap the platform

    I am trying to complete a swap of platform, but I don't know where to go at this point.

    When I originally bought CS6, I chose just by mistake a platform. I immediately contacted Adobe and they gave me with the right platform for a Mac. The Windows version was never received and never installed due to the fact that I didn't even have a Windows-based PC. Now, I have a PC and tried to make a trade, but they denied that I have already exhausted my available a swap but I was under the impression that it was initially a product return/exchange.

    When I look at my history of the product, it shows a Windows SN which is the original revoked number and the same day, a Mac SN. It is painfully obvious that I've ever used the Windows version. The 24/7 chat is 'closed' and I can't find a phone number that takes me for a human being and I am extremely frustrated. I want to use my legitimate copy of Adobe, but it is becoming increasingly frustrating. Any help would be greatly appreciated.

    Phone support | Orders, returns, exchanges

    http://helpx.Adobe.com/x-productkb/global/phone-support-orders.html

    Make sure that you have enabled cookies and clear your cache.  If he continues to not try to use a different browser.

    Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...

    Serial number and activation support (non - CC) chat
    http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC )

  • Debate on the transition from PC to Mac?

    Hello

    I'm debating the passage of the PC to the Mac, but I currently use CS5 and Lightroom 5. Is it possible to make a Swap of platform? I'd HATE to buy CS6 (and Lightroom, if applicable) on top a $2500 upgrade on a computer... Help, please!

    Kristi

    Yes, you will need to go through the upgrade to Mac CS6 for $200, but the Lightroom license is also for the Mac and you can activate it using your current serial number.

    Gene

  • Problems to access the Collections after the migration from PC to Mac

    I've migrated Lightroom CC from a PC to a Mac. Everything went very well (all images visible and changes, keywords, metadata, etc.

    However, my Collections did not make the trip! When I go to my list of collections (who did migrate) I have a series of vignettes showing that are empty except for an exclamation point and the name of the image file.

    Then, I click on that and go to the picture in my new Mac HD. The following messages are displayed when I click on the name of the file:

    "The file is already associated with another photo in the catalog. Each file can be associated with a picture.

    It seems to me that Lightroom collections there are "represented" images (I keep my same file tree) associate them correctly. However I am stuck and with more 40 000 images I can't really face

    through one by one.

    Thanks for any help that can be provided.

    See you soon

    Mike

    Gentlemen, the three of you are awesome! Thank you very much.

    I've renamed the initially imported Lrcat &, previews to turn them off and copied into the original Lrcat from my old PC.

    The Lightroom/Mac then becomes ignore the images that I had imported incorrectly allowed me to redo the link with the images. Relief soft, it worked.

    Once more I owe - and I learned something too. Thanks for the transmission of wisdom.

    Dear

    Mike

  • change the system of the computer (from pc to mac) what to do with my creative cloud abo

    Hello

    I changed my computer system (from pc to mac). What shal, I do with my creative cloud abo?

    is it possible to change easily? I have read that I need different memberships for various systems?

    Thanks for the reply

    Hello

    You can actually have installed creative cloud and on two computers, signed as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application

    You can download the installer for Creative Cloud from here:
    Creative cloud help | Creative cloud desktop.

    After you install the creative Cloud desktop application, you will need to sign in with a login password and Adobe. Then you can install applications. This link provides more information and step by step instructions, if you need: CC help | Download, install, update or uninstall applications

    Hope this helps!

  • White lines appear on the videos from my new Mac Pro - why?

    Hello

    I am the proud owner of a Mac Pro 2.7 GHz 12 - Core Intel Xeon E5 / 64 gig RAM / 2 X AMD over-pants D700 6144 MB running on OS X 10.9.3 (13 D 65).

    I use the last CC version, but also Red Giant Magic Bullet LOOKS to color grade my videos (on an adjustment layer). I have 3 HDD (1 SSD in the computer with the programs + 1 external (Thunderbold) G-RAID for cache files + 1 external Pegasus R6 2 (Thunderbolt 2) for images).

    Sometimes, when reading (but more often during export into Media Encoder) white lines appear on the video (see image below). Why?

    Is this a problem first? Is something wrong with my Mac? I reinstalled everything from scratch but the problem remains...

    I worked with the same programs on my previous iMac and I didn't have this problem.

    Any idea?

    export-lines.jpg

    Nicolas.Olivier wrote:

    Sometimes, when reading (but more often during export into Media Encoder) white lines appear on the video (see image below). Why?

    It is a problem that is known at this stage and is still under investigation by the folks at Adobe.  As they work through it, move your projects to the software rendering and move the SOUL to software exports.  It may take longer to work through things, but you avoid the strange lines.

  • How to transfer the license from pc to mac ps?

    CS2, I bought a long time ago for my pc. Now I have a computer mac laptop I want to transfer my license to Ive updated to CS5 for the desktop pc. How can I go about it? Thank you! Ngaire

    Hi, this article can help clarify what you can do

    How to move Adobe software between computers, or from PC to Mac

Maybe you are looking for

  • iMovie read latency

    I have a late 2008 MacBook Pro IntelCore 2Duo with 4 GB of Ram and last OS X El Capitan installed. I have been editing videos on iMovie 1.1.2 and it was great! The problem is now that I was edit a video but when I press play to listen to samples, ima

  • rotation of Messages iOS 9.3.3

    It seems that iOS 9.3.3 will only allow messages in landscape mode (on iPhone 6). Is there a way to rotate the picture as before? Really annoying, this

  • ALS ik als beheerder op inlog eleven site ga verdwijnt na het inloggen schuifbalk right body I wear of pagina scrolt

    Na inloggen op 11 site (als beheerder) verdwijnt rechter side beter kan ik niet verder werken op aan scrolbalk of variousof page IK hoop op een HollandGroetThijs

  • KB915597 (1.67.698.0)

    This update has been installed on 12 October, using automatic updates.  Now the keyboard on my laptop will not work.  The installation of updates of windows said I can't uninstall this update, so I can't get rid of him to come back to my keyboard. Ho

  • Cannot install printer on Windows 8.1

    I can't install my printer HP Deskjet all-in-one J610 series on my computer that has Windows 8.1.  A message appears that says can only install to Windows 7.  Please can you tell me how to overcome this problem.  Thank you.