KB915597 (1.67.698.0)

This update has been installed on 12 October, using automatic updates.  Now the keyboard on my laptop will not work.  The installation of updates of windows said I can't uninstall this update, so I can't get rid of him to come back to my keyboard.

How to uninstall this upgrade, or how this can be corrected?

Hi Faz1966,

Welcome to the Microsoft Vista answers Forum!

I have some steps that may help you.

Step 1

Try to uninstall then reinstall the keyboard drivers and check if it works.

Step 2

Download and install the latest drivers for the keyboard from the system manufacturer's Web site or the keyboard.

Step 3

You can perform a restore of the system on the computer to restore the previous settings again.

To restore the operating system to an earlier point in time, follow these steps:

1. Click Start, type system restore in the search box, and then click System Restore in the list programs.
If you are prompted for an administrator password or a confirmation, type your password or click on continue.

2. in the System Restore dialog box, click on choose a different restore point and then click Next.

3. in the list of restore points, click a restore point created before you started having the problem, and then click Next.

4. click on finish.

Note: When you perform the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.

How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista
http://support.Microsoft.com/kb/936212

http://windowshelp.Microsoft.com/Windows/en-us/help/517d3b8e-3379-46C1-B479-05b30d6fb3f01033.mspx

 

Hope the helps of information. Please post back and we do know.

Joel S

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

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