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• Support the contact - person I'm trying to communicate with a person that I paid for my subscription to the CC and it is to show that I have not bought the product.  The page to contact technical support is a labyrinth and continues to loop back to the sa

  I am trying to contact a person that I paid for my subscription to the CC and it is to show that I have not bought the product.  The page contact technical support is a labyrinth and continues to loop back to the same place without giving me any contact information! Help, please!

  Move the debate towards Adobe Creative cloud

  We have checked your account details, we see active participation of Photography Photoshop program.  Please make sure that you are connected with correct Adobe Id to Adobe.com to get it. You can check:Adobe Store | Order FAQ and your online payment

  To install Creative Cloud app - https://helpx.adobe.com/creative-cloud/help/install-apps.html, you can also Learn how to enable or disable Adobe applications from here.

  Kindly let us know in case you have further questions on your membership.

  I hope this helps.

• I bought a new subscription last year and it has never been activated. The order number is AD018896840. try everything what I can direct me to the need for a serial number. I can't find any refrence on how to obtain a serial number. What should I do to ge

  How can I do to download ask a serial number that I can't seem to find a reference on how to find a subscription that I bought online in December, whenever I try to download.

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  .

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I already have and pay for an adobe product, but I would switch to Acrobat DC. Already, I have installed the free version of 30 days and must allow.

  I already have and pay for an adobe product, but I would switch to Acrobat DC. Already, I have installed the free version of 30 days and must allow.

  Update or change your plan of creative cloud

• cost me twice the money, only then I saw that I had two subscriptions. You told me to recover the last time that the subscription again. I don't want to pay twice for a single product!

  cost me twice the money, only then I saw that I had two subscriptions. You told me to recover the last time that the subscription again. I don't want to pay twice for a single product!

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

• I can exchange the Lightroom software, I bought three weeks ago for a subscription of CC who get Lightroom and Photoshop CC?

  I am a newbie and bought Lightroom three weeks ago and have learned quite a bit since then.  I can see now that I join to use Photoshop.  The CC photographer plan is $ 9.99 / month for Lightroom and Photoshop.  I paid $150 for Lightroom.  Is it possible for me to return or turn off Lightroom in Exchange for a subscription to the CC photographer.  (Maybe give me a credit of $150 for the subscription - starting three weeks ago?)

  Thank you.

  I guess you bought 6 Lightroom from Adobe.

  You can return it within 30 days for a refund

  Return, cancel or change an Adobe order

• I bought Lightroom 3 several years ago and have regularly updated through 5.  My new MacBook Pro has no dvd player.  How to make LR on my computer under my current license?  I don't want to use the cloud for this subscription.

  I bought Lightroom 3 several years ago and have updated regularly thanks to version 5.  My new MacBook Pro has no dvd player.  How to make LR on my computer under my current license?  I don't want to use the cloud for this subscription.

  Hi dw,

  You can download Lightroom 5 from the link below:

  Download Photoshop Lightroom

• I bought an annual subscription for just creative cloud, but the creative application of cloud is still telling me to buy the applications I already bought.

  I bought the annual subscription of creative cloud, but when I open the cloud creative download application, four of the apps that I need the most is a button saying 'buy now' why - what happens when I bought the all creative cloud, not just a software? Why am I not able to download anything I paid?

  Hello

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• I just tried to reinstall Acrobat 9.0 on my Mac. I'm going to the message I had the serial number does not match to. I bought for Windows in 2010 and he switched to Mac using Adobe. I now cannot install and this forum was fired by news

  I just tried to reinstall Acrobat 9.0 on my Mac. I'm going to the message I had the serial number does not match to. I bought for Windows in 2010 and he switched to Mac using Adobe. I now cannot install and this forum has been returned by the current agent. Can someone please? I don't have the funds to buy it again. Thank you.

  You can only do it in 1 or 2 years after purchase.  If you don't have that you received a serial number mac.

  check your account, Adobe ID Code

  If she is not there and you don't have to record the serial number of your mac on and fix you is perhaps not able to activate acrobat 9, but there is a chance adobe support would help.  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," https://helpx.adobe.com/contact.html

• How can I find the serial number for any of our subscription products?

  One of our subscription products does not appear in our online account page.  How can we find the serial number for this product?

  There is no serial number for CC products. They are simply listed under your plans and your subscriptions when it is active.

  Mylenium

• How can I get from a trial version to a full version of adobe products when I paid for a subscription

  How can I get the license number to activate the full versions of adobe products from the trial to the full product using cloud subscription [tion

  If you have paid for a subscription, try to connect to / in to the desktop application to reset: https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  If this does not help, try the steps of connectivity (especially the hosts file) here: helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  Solution 2 can also help: helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

  Contact Adobe technical support if you have any questions: helpx.adobe.com/contact.html

• Help understand the Double billing for the same product on the same account

  Recently, I realized that I make double charge on my account from creative cloud for the same exact items charged to the exact same credit card. In addition, I must say that I had two accounts still somehow. It is because I have lost access to the associated e-mail account and do could not connect. When I talked to Adobe at this time there they notify that I have create a new account with a new email, I did. That being said, every month for almost a year I was charged $31,79 and the new account as well. (I admit I'm not very good about checking all my automatic subscriptions online monthly but supposed to Adobe as a company highly and popular, could do things). I called and the first representative I spoke with today understands the problem and transferred to me for a refund, however once transferred, the representative was not only do not understand but rude and gave me a refund for 6 months. As of today, they canceled the account I have not used and me be charged twice a month for but only paid 6 months more than 12 months of double billing. The representative tried to tell me he was doing me a favor because I wasn't in charge of normal early termination fees. It has become so confusing and so I did at that moment that I said I would get more help here in the forums...

  1. I'm trying to understand why in the world they would even charge me a cancellation fee when I was clearly NOT cancellation of an account, just to make a change, which was made according to the way which they charged me and, of course, who they do not now recognize?

  2. How can I reload the same exact account for exactly the same product with activation of the said product as a single computer, and no other user (not to mention that I just used the product)?

  Any help or advice would be appreciated!

  All first of all my apologies for the not so pleasant experience.

  The Adobe ID here in the forum has a CC bought in March 2016 with no cases registered.

  I understand that this is for another subscription CC, could you please me message in private closed, the file number or the number of order which you have been invoiced in duplicate.

  I can probably follow that.

  Concerning

  Stéphane

• I just bought a year subscription, but my adobe application manager could not find my subscription

  I just bought a year subscription. However, when I tried to open the software, the adobe application Manager shows that he could not find my subscription.

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I have a very old version of photoshop that I downloaded from a CD for PC. Now, I have a Mac. If I have the serial number, is it possible for me to access the photoshop I bought for PC and download it on my Mac?

  If I have the serial number, is it possible for me to access the photoshop I bought for PC and download it on my Mac? I was told that I had to update my old software for photoshop, but I don't know if it is still possible because I do not have access to a PC. Thank you!

  Windows programs do not run on a Mac, or vice versa

  You buy a new program that is specific to Mac

  In addition, unless you want to buy software 3 year and longer, it is NOT being updated you must purchase a subscription to a Cloud program... the special program of photography is $ 10 per month

  Link to buy 3 + years CS6 via phone http://www.adobe.com/products/cs6.html

  Cloud Plans https://creative.adobe.com/plans

  PS - to clarify the future, downloading is what you do to get a file from a Web site to your computer... The installation is that you ask the subject

• I bought a creative subscription cloud but when I opened it creative cloud propose to buy photoshop and lightroom as if I was not so abonne.pouvez'l you help me please

  I bought a creative subscription cloud but when I opened it creative cloud propose to buy photoshop and lightroom as if I was not so abonne.pouvez'l you help me please

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Guinot