Switch to the new machine

We have moved from an xp machine Win10 machine and tried to reinstall our adobe acrobat (ver10) and Premiere Elements (ver 12).  The installation of the two took place normally.  When we try to start either we get a message error that says "Application Manager is required to solve this problem".  So, we downloaded AM (ver9) from your site.  It unpacks then gives the error message "failed to initialize.  Download support Advisor. "When we follow the link on your site to SA, it is said that it is discontinued!  So we're stuck!

I uninstalled both programs using the uninstaller Win and then also downloaded and used your vacuum for acrobat.  There is a program that I can't get rid of on the windows list of installed program called PRE STI Installer, I think it's for Premiere Elements.  I then tried to install elements but still had the same error messages.

Can suggest you a solution?

davids495

Thanks for the update.

I don't know the consequences of the replacement of the PDapp.exe from one product to the other. But, if it's only the same product as the source of the Exchange, you can try after checking that you have the safety net in place.

What you might want to look at before...

Local disk C

Program Files (x 86)

Common files

Adobe

and in the file "Adobe" that OOBE folder.

Rename the OOBE, OOBE folder to OOBEOld.

Restart the computer.

Adobe Application Manager (aka PDapp.exe) is required for update. It is my understanding that as long as you have an Adobe product on the computer, you have Adobe Application Manager. The following about Adobe Download Manager or Adobe Application Manager may be of interest what is the difference between Adobe Download Assistant and Adobe Application Manager?

Have you experienced the scenario where you uninstall Acrobat and Premiere Elements, make a good computer cleaning and reinstall only Premiere Elements with the antivirus and firewall disabled?

If please review and then let us know if everything above gave signs of problems.

Thank you.

RTA

Tags: Premiere

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