HP notebook g7 froze everything by making the update of windows.

Hello

My HP laptop that G7 was windows update Monday night, it was all night but in the morning when I checked it had a blue screen tht says all HP and a circle indicating that it is loading but nothing else. He stayed like that all the Tuesday I guess it froze. I tried to restart the computer with the power button, but I get the same screen once again. I also remove the battery and the same thing happeneds. Can someone help me please.

Hi dayrin,.

Welcome to the Forums of HP Support!

I understand that while the update from your computer has frozen on a blue screen. I'll try my best to help you with this problem. To guide you, could you please tell me the full model or the product number of the computer and the operating system that runs on it. Here are a few guides for How can I find my model number or product number? and Windows operating system am I running?.

In the meantime, please follow the steps described in this document for desktop screen will Flash between a blue screen with a white taskbar and a screen of desktop on startup (Windows 8) see if it solves your problem.

I hope that this helps, please let me know how it goes.

Thank you and have a great day!

Tags: Notebooks

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