SX10 problem with sending audio with the video presentation

I recently deployed a Cisco SX10 and found a fault, that I can't understand. When sharing content with extreme of end users, they can see the video but don't get no audio. I checked the settings and I'm confused as to what is misconfigured.

I checked the bases, wiring, volume, and the settings in the codec it resembles a simple set up. When I introduce locally I have the same problem - no sound from the TV.

Any ideas?

Looking at the Guide of Installation SX10 on pg 5.  The SX10 is not an audio connector dedicated to the VGA input, since doesn't send VGA audio you need an additional input for audio.  I test using the HDMI input, and I heard audio locally and on the far - end, since HDMI will send video and audio together.

Tags: Cisco Support

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