Synaptics Touchpad-unable to off via the touchpad

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• The faulty Synaptics Touchpad on x 2 13-m121sa Split driver causing frost and lack of response from the mouse

  Edit: I found a solution, scroll down.

  I had problems with my new Split x 2 similar to those already explained in the forums by other users. The symptoms are:
  
  1. unusual hanging or freezing of the mouse pointer on the screen and the use of gestures temperament (two fingers to scroll, zoom, etc.).
  
  2. slowdown in the computer in general; acting lethargic and freezing during light use or after closing the display.
  
  The symptoms seem to change according to the duration of the computer was operated and are affected by the screen from the dock of disconnection/reconnection.
  
  Being very good with these things, I decided to investigate and discovered the following:
  
  The root cause of both problems is the driver for the Synaptics Touchpad. While the latest version available on the HP website (17.0.10.9) seems to solve all unusual freezing of the pointer it has a large memory leak. In other words, when you move it on the touchpad pointer uses the memory of the computer. This is normal, but the problem is that the driver for the touchpad does not return memory; It cannot be reassigned. In other words, after a few hours of computer use (or to have the display closed) memory reached saturation point and the version of the computer to a halt.

  If you encounter the same problem take a look for yourself: open the Task Manager and look at the performance tab. Under the brief entitled you will find a value for "Non paged pool. With the computer idle, this number will not rise, but move the mouse and you will see it go gradually upwards without return. I have confirmed this to be the Synaptics driver using the Windows tool poolmon.exe - the culprits are the Irp and SynT.

  About the solutions, I tried a lot - but there is no absolute solution.
  
  You can uninstall the Synaptics Touchpad driver and the problem will disappear - the memory usage is no longer freezing or high. But unless the driver that the computer is to use the standard Windows driver - there is therefore no multitouch gestures like scroll or zoom in.
  
  I tried to install the generic Synaptics driver available on their site, and the computer will not allow him. Regardless of this, I forced the installation of the driver, but the generic driver does not work with this Touchpad anyway (error code 10). I tried the latest version (17.0.19) and a former one (16.2.21) without success. Even earlier (e.g. 15.x.x) refused to run on the grounds of incompatibility.

  HP support suggested a "Refresh" of system setting to factory, but put aside from the huge inconvenience of time and losing files - I know that this does not work either. Apparently a clean install worked for a single user - but for this you need an installation of Windows or USB disc that I did not - and I am skeptical that it would work anyway.
  
  So now I use the touchpad driver Windows standard without being able to scroll, zoom or use them slide-in gestures of Windows 8.1.
  
  If a representative from HP is reading this, I strongly suggest that this issue be escalated. A simple update to Synaptics could solve this problem which is causing the computers people freeze and lose your support staff time.
  
  TL; DR: Driver HP Touchpad is defective and causes a memory leak. Synaptics has generic drivers do not work. And the standard Windows drivers are not satisfactory.

  SOLVED!
  
  Through my own research I found a solution. While the most recent driver listed under this model is 17.0.10.9 it is actually a newer version which doesn't have this problem: version 17.0.10.16!
  
  I am always disappointed that HP has not suggest this solution themselves, given this driver was published in November 2013! HP if you're reading this: Please allow this driver for this model in your support pages.

  In any case, the solution is:
  
  1. open Device Manager (Control Panel-> hardware and sound-> Device Manager)

  2 in the 'mice and other pointing devices' open «HID Synaptics TouchPad»

  3. in the "Driver" tab, click "Uninstall".

  4. the pointer will disappear - restart the computer

  5. download the new driver from here: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=uk & lc = on & softwareitem = ob-127354-1

  (if that link fails try to search online for 'synaptics driver 17.0.10.16')

  6. open and install the driver

  I hope this helps. HP, please send my consulting fees through PayPal (!)