Technical and online support

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• My subscription has ceased, even I made my last payment on 22.03.2016. My Plan marked as expired. The system is not providing any other solution but only update my payment information, I did. Nothing seems to happen. Online support is disabled. I have

  My subscription has ceased, even I made my last payment on 22.03.2016. My Plan marked as expired. The system is not providing any other solution but only update my payment information, I did. Nothing seems to happen. Online support is disabled. I have no choice but to ask here for help! I need to work, I need to work now!))

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Its took me 3 days to buy Presenter, finally I got it after work again now, I talked to 3 people online support, no one can help her looks like a joke at this stage can someone help me please its asking me for the serial numbers but I buy p

  Its me took 3 days to the presenter bought, I finally got it

  After that there's now work I talked to 3 people online support person can help

  It sounds like a joke at this stage

  Can someone help me please

  His request than me for the serial numbers, but I buy per month

  Hello

  This could be due to a host file incorrectly configured as hosts of operating system files map the hostnames to IP addresses. A misconfigured hosts file can affect the ability of your computer to connect to the Adobe activation servers.

  Follow these steps to see if there is a problem with your hosts file and if necessary

  Please follow the steps below:

  1. Click Start > run, type % systemroot % \system32\drivers\etcand press enter.
  2. Right-click on the hosts file, and then select Open. Select the application Notepad open the hosts file.
  3. Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
  4. Look for the hosts file for entries that refer to adobe (for example, 127.0.0.1 activate.adobe.com, or 127.0.0.1 lm.licensing.adobe.com) and delete these entries.
  5. Save and close the file.
  6. Restart your computer and try to turn it on again.

  Kind regards

  Sharad

• HP and HP Support Assistant update

  Is it necessary to have and use the updated HP and HP Support Assistant?  HP Support Assistant does not have everything HP Update done more more? It seems that HP Support Assistant was created to replace HP Update.

  Hello:

  I agree with you.

  The support assistant is a program that includes the search for updates and other features such as air upward, etc..

  I see no need for both (in fact, I see no need of either).

  I mean this... I would like to change the default value of the assistant to support the definition and automatically download and install updates. I read where this thing was running updates the BIOS in the background while people were working on their PC with antivirus running programs, etc., than to have bad things happen.

  If you like the support Wizard, my recommendation is to change the setting to warn and let me choose which updates to install - or what is the closest option to the default.

  Paul

• I just updated my norton 360 and now I can't turn on my help and I support the restoration. chgeck brand to make it off-guard being there. Help, please.

  I have just updatedmy norton 360 with the help of Norton and there are some points that kept coming, now disabled. There is none to or viruses in the system but now my help site and catering support is disabled and the box so that it is turned off is still in the box... How do I turn on my system restore?  Thank you daniel crafton

  Hi Daniel,.

  I recommend you uninstall Norton 360 temporarily computer & check if the problem persists.

  Download and run the Norton removal tool to uninstall your Norton product

  
  Note: later, install the application after checking.

  Hope the helps of information.

• No noise of operating system, no sound on YouTube and online TV.

  Original title: no noise of operating system, no sound on YouTube and online TV. Sounds on the speakers with or without headphones ok, sound OK on netradio ok and windows mediaplyer.

  Windows Vista Home Basic, Realtek High Definition Audio. I updated the driver for sound card and I tried Microsoft difficulty It Center without result. When I test the speakers sound is ok, but no sound when I test windows operating sounds. In service, the window is Windows Audio started. Generator endpoint Windows Audio is not there. I have checked the volume control, acoustic window, test tone, sound effects and sound levels. Only the sounds of window aren't there when I test.

  1. I tried method 1: uninstalled and installed the audio driver: still no system sounds and no sound on YouTube and TV.

  2. I did a file system check (sfc/scannow): "Windows Resource Protection has not found any breach of integrity."

  3 Microsoft Fix Center tells me that soundservices one or more are not performed and that Windows Audio and Windows Audio endpoint Builder should run and that one of these services do not work.

  4. in the services window, Windows Audio is started. Generator of Windows endpoint is not there.

  Who is the problem and what can I do?

• BIOS and HP Support Assistant?

  I am a little appalled and would like to know what is happening with the updated Bios and HP Support Assistant.  To visit this forum, I came to the conclusion that we should NOT allow the HPSA download and install the updates to the Bios.  Is this true and if so, what do you do to solve this problem?  Unfortunately, I learned that this HPSA AFTER put to update my Bios to a version that is not listed for my laptop.  Unfortunately, not a not inform me on what I should do after it has happened.  Should I try and "exploded" my Bios?  Or leave?  I appreciate all help.  I now f.2bs and according to the download site for my model number, I use f.0Une.  My laptop is a Pavilion DV6T-7000 Quad Edition A5F76AV.

  Problem solved.  I decided my BIOS of backflash called for on site support (drivers and downloads).  Everything is fine and it even fixed some Diagnostics UEFI.  After seeing things, I found that HPSA does not have a very good job of distinquishing your operating system.  In my case, whenever HPSA tells me an update of the BIOS, it applies generally to 8 Windwos.  I am running Windows 7.  Meh.

• Ganymede + auth-proxy on acs 5.0 and later support?

  The nas is 2801 with ios 15.1 and acs 5.3.i want to deploy auth-proxy using Ganymede + protocol.but there no work.using RADIUS is ok.

  I want to know Ganymede + auth-proxy on acs 5.0 and later support?

  Thank you!

  GANYMEDE + Auth-Proxy is only supported after ACS 5.3 patch 5. Upgrade your ACS 5.x or use RADIUS for authentication Proxy.

• How will I know if my Adobe Cs6 Design Web Premium license is for one or two computers. I can´t get any online support :(

  How will I know if my Adobe Cs6 Design Web Premium license is for one or two computers. I can´t get any online support

  Your license allows you to have the software enabled on both machines at any time.  If you need to have on another you would need to disable one of the two machines before you activate the new installation.

• Be creative cloud for Lightroom and Photoshop support the new Canon Mark II 1DX CR2 files? [was: RAW CR2 files]

  Be creative cloud for Lightroom and Photoshop support the new Canon Mark II 1DX CR2 files?

  Yes, take care that the camera has been added in Camera Raw version 9.5.

  Devices supported by Adobe Camera Raw

• Chat live and no supported

  Has passed through all stages for Live Chat and your signed once in and go to help and live support Chat page is missing. Also, when you click the blue comments tab and fill in when you click on submit that he does nothing. Has anyone found how to get these to work?

  Hi guys,.

  Live Chat and submit a form of tickets have been grouped under the 'Support of Contact' icon on the home page Help & Support - http://screencasteu.worldsecuresystems.com/Mihai/2015-10-23_13.54.58.png

  We had about an hour of interruption LiveChat yesterday, this has been resolved by the seller and the service is now back running.

  Kind regards

  Mihai

• Accidentally, I bought the Mac in December and contacted support which helped me to get the right version installed, but now the PC version is not in my account downloads and I need to add it to a new computer. I don't know how to get help with this.

  Accidentally, I bought the Mac in December and contacted support which helped me to get the right version installed, but now the PC version is not in my account downloads and I need to add it to a new computer. I don't know how to get help with this. I don't remember how I got the PC version, I think I have access to my computer remotely and she sent, but I can't find any record of it.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I just bought a nikon d5500 has been added LR 5 does not support the conversion of RAW files for my new camera, if I upgarde to the latest version of LR and Photoshop support the d5500 has been added? This camera came out February 2015

  I just bought a Nikon d5500 has been added LR 5 doesn't support conversion of RAW files for my new camera, if I upgarde to the latest version of LR and Photoshop support the d5500 has been added? This camera came out February 2015

  Yes.

• Difference between consultant technical and functional of essbase

  Hi gurus Essbase/Planning, I'm new to hyperion essbase/planning, please help me slot issues.

  (1) the difference between functional and technical consultant essbase consultant (roles)

  (2) difference between Hyperion planning consultant technical and functional consultant (roles)

  Thanks in advance,

  Raraju.

  Roles of Consultant functional

  Coordinate with the cords of the management, analyze business process change potential problems, including the determination of the nature of the change and to recommend solutions.

  Essbase technical roles

  Creation of high level and low level design documents Essbase

  Creation of calculation scripts and make downtime on codes of existing calculation script

  Monitor the server logs and the existing system (which includes all of the oversight process)

  Thank you

  Sreekumar heraud

• Just bought a Nikon d750 and confused about adobe LR4 and PS6 support for RAW files. I have 8.7 DNG, but I was wondering if LR and PS will import direct soon thanks for all the tips

  Just bought a Nikon d750 and confused about adobe LR4 and PS6 support for RAW files. I have 8.7 DNG, but I was wondering if LR and PS will import direct soon thanks for all the tips

  Support for the Nikon D750 was introduced in the last version of LR 5.7 and ACR 8.7 Novemder 18 2014.

  New updates for LR 4 were arrested when LR 5 was released on June 9, 2013. No other updates of bug fixes and new camera support.

  Nada, LR 4 will never support Nikon D750. The Nikon D750 was introduced on the market in September 2014 some 15 months after further development of LR 4 was arrested.

  You can use the Adobe DNG (free download for packing) program to convert your Nikon D750 Nef (raw) files in Adobe's DNG format which will allow you to import those into LR 4. This is the crutch provided by Adobe to allow the processing of raw files with versions out-of-date LR and ACR.

  You can also update the ACR for PS CS6 version 8.7 plugin that can also work with the raw files of the D750. For direct support in Lightroom, you will need to upgrade (paying) to version 5.7.