Technical support gave me a download that I can not install
FILE 0219529466 NUMBER. My Photoshop CS5 working properly. I believe that this can be linked to the recent update of Windows 10. When I tried to start CS5, I got a screen that said I started my trial version, I got CS5 for years. After a long conversation with the Adobe technical support, I learned by them to uninstall CS5 I did. They sent me a link to a file to reinstall the CS5, but when I tried to use the installation program failed because it could not find a previous version. Apparently the installer gave me was an upgrade and he was looking for an earlier version. Since I had CS5 for modified computers and the years I don't have a previous version of the installer to find. The installer confirms my serial number is good, but fails because it cannot find the previous version. TECH SUPPORT FAILED this time!
Hi Philk30634396,
I have reviewed your file number: 0219529466 and found that Photoshop CS5 was an upgrade to Photoshop CS3 that you bought, the installer provided is correct, it's just you asking to enter the serial number of Photoshop CS3 when installing in the menu drop-down select Photoshop CS3 and enter the serial number of this one when prompted , for more information on this see: error: "this serial number is not for a product calling it" | Adobe Creative Suite.
You can find your serial number of Photoshop CS3 on your account, visit: find your serial number.
Let us know if that helps.
Tags: Adobe
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