Tecra M2 - DVD/CD Player error (Code 38)

Hello
my dvd drive is no longer recognized. I get this message in Device Manager:

Windows cannot load the driver for this hardware device because a previous instance of the device driver is still in memory. (Code 38)

Click on 'Search for solutions' to send data about this device to Microsoft and to see if there is a solution available.

When I "check for solutions" nothing happens. Can someone help me to make the drive working again?

Hello

I recommend to remove the CD/DVD drive device manager.
Then access the registry and delete the Upperfilters and Lowerfilters completely from the following registry key values:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

Then restart the laptop and wait until the operating system windows has initialized the CD/DVD drive again.

Please post some results!

Tags: Toshiba

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