No access to the DVD drive - 38 error code

Update Driver published 07/07/08 to 23:59 has been installed on my system as made by Toshiba Tempo but rebooting my machine, I get error 38 (according to Vista) that prevents the new driver installation as the old pilot is resident in memory... ?? Effectively, this means that I can't access or see my DVD player more in other ways than in the page Manager devices Control Panel. Option driver restore is not available, perhaps because it was an update of the firmware. The message on the device properties page is as follows:

Windows cannot load the driver for this hardware device because a previous instance of the device driver is still in memory. (Code 38)

The installed updatre was frmwre-20080707134447. It includes an Adobe document that tells you what to do and how to ensure that your drive needs to be refreshed, which was easy to follow and loose my machine.

I tried to uninstall the device and the driver, but whenever I have to reload the same error occurs.

I'm really impressed and quite embarrassed, because it is a recommended Toshiba firmware update done using their system of Tempo, ideas or advice welcome.

Thank you

Matt

Hello

Do you see a CD/DVD drive in Device Manager?
If so, then remove it from the list of devices.

Then access the registry and delete the Upperfilters and Lowerfilters completely from the following registry key values:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

Finally restart the laptop and check if the CD/DVD drive would still be functions

Further details can be found here:
http://support.Microsoft.com/kb/270008/en-us

Tags: Toshiba

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