TELUSURI and line status "unavailable".

Hi all

Came across an interesting 'line status shows as unavailable (Red Cross)' in the TELUSURI customer. Cisco TAC tell me it's because of the camera that monitors the Client.

Static phones - TELUSURI uses the name of the device - SEPxxxxxxxxxxxx

Mobility of the extension - TELUSURI uses UDP - UDPxxxxxxxx

Jabber - TELUSURI use CSF...

Believe it or not, TELUSURI works by which device is associated with the user BY ALPHABETICAL ORDER!

My problem was that some users had not connected to Jabber so TELUSURI red cross-posted (even if they have connected to Extension mobility should therefore available!). TAC workaround has been to change the description of the UDP in CUCM begin with a '0' ie 0UDPxxxxxx allows him to be seen first.

Please someone tell me it won't otherwise its very bad design.

Rich

It is interesting, since the Design Guide is in contradiction with this statement. (Page 65)

Selection of unit in Version 9.1.1
The monitoring Console Cisco Unified system uses the BLF plugin to monitor all devices.
The attendant requests data for a device of the BLF plugin and the busy status is returned:

  1. The officer sends the following information on the CTI server:

    • DN
    • Name of the unit (if the option is set to use it)
    • Partition
    • Resource identifier (RID) - this is the MAC address populated in the Contact Directory, if it is set to be used
  2. The BLF server sends the following information to the Cisco Unified Communications Manager via AXL:
    • DN
    • Partition
    • Resource identifier
  3. Cisco Unified Communications Manager returns all instances of devices corresponding to the criteria he receives.
  4. The BLF server then resolves (filters and sorts) the list of instances of the device, leaving a single device for which it requests the status of the line.

When devices troubleshooting, plugin BLF gives priority to those who use the Extension mobility (EM). EM is supported in the directory, but is not supported for system devices, such as the CTI Ports and road Points, nor for devices used by flight attendants.

  1. All corresponding DNs are sorted by number of EM, which ensures that the Extension mobility all profiles are prioritized. If all returned devices have a number of EM, the other instances are deleted data.
  2. Existing lines are sorted by the Index of the row. A base line has an Index of 0 line, a secondary line has an index of 1 and so on. The line with the lowest index is selected.
  3. If multiple instances are, they are classified by Description of the appliance.
  4. If there are still multiple matches, when they are examined by the name of the device: a unique alphanumeric sorting of the MAC addresses of the devices.
  5. Use at the top of the list and its identifier of resource returned to the attendant. This device is also questioned by the server CTI via the TAPI TSP to check his status of device and the States of individual lines.

Alphabetical sorting based on literature is a fourth level sorting criteria that should not be applied if a user profile is in the results of the query to AXL.

Tags: Cisco Support

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