The add-on <; partner name >; - cannot install: impossible to validate the license online.
Hi, I get the following in the creative cloud application error message:
Installation impossible, impossible to validate the license online
Error message
The add-on < name of companion - > cannot install: impossible to validate the license online.
Also, when I try to use the libraries in Adobe Illustrator, I get the following message is displayed:
Sorry, we could not connect to the server
How can I solve this problem?
Thank you!
Jamel.
This error indicates usually that one of the following problems:
- You are not connected to Creative CC Cloud Desktop App and/or Adobe site with the same Adobe ID modules. Please first make sure that you are connected to the Adobe website modules (top-right) and the desktop application CC (high button on the page of good settings, preferences, account) with the correct ID.
- More than one user is logged in your Adobe software on your computer using an Adobe ID different from yourself, or indeed you have more than one Adobe ID that you used to connect to. It can also be as a result of general license file corruption. Please clear your browser cache.
- You are behind a firewall that blocks our license server calls. Please try to disable your firewall, or try again in safe mode.
Tags: Adobe
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