The app store will not open on my Apple gen 4 tv

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• Book bought in the iBook store will not open

  I bought a book via iBook on my iPad, but when I try to open it, I get the following message:

  «Cannot open _.»  It is formatted incorrectly, or is not a format that can open iBooks. »

  I think that iBooks would sell only books to open the app...  How can I solve this problem?

  Try to remove the book and download the new updates > purchases.

  If this does not help, check the problem Apple.

  refunds to iTunes, billing issues

  https://www.Apple.com/EMEA/support/iTunes/contact.html

• iTunes and the App Store will not loading after update iOS

  I downloaded iOS 10.0.2 on my iPad Air. Now, neither iTunes nor the AppStore will connect. All the settings are correct and my internet connection is strong. What should I do?

  Hello. The time zone and the region are compatible with your actual location? If you've restarted since the update? Home amd Hold sleep until you see the Apple.

• The App Store will not let me redownloading my app

  I deleted snapchat because whenever I opened it, he would have me connection each time that I therefore deleted and went again, but he wouldn't and I tried to turn off my phone too and redownloading, but it does not work anymore, what should I do?

  This also happened to me before with musical.ly

  IPhone 5 c

  Exactly what happened when you tried to re-download it, and have you tried to see if that fixes it?

• App Store does not open, ball keeps spinning.

  My App Store won't open on my MacBook pro. Ball guard spinning.

  Howdy Dennis,

  Thank you for using communities Support from Apple.

  If the App Store will not be open on your Mac, then I suggest to try to see if the same thing happens in a new user.  This will help us determine the next step in troubleshooting.

  How to test with another user account

  You can find out if unexpected behavior is related to the user file or a parameter in trying to reproduce the problem to a different user account. This process includes creating a new user account, connect to it and test for the issue.

  Create a test user account

  1. In the Apple menu, choose System Preferences.
  2. Click the users and groups in the System Preferences window.
  3. Click the lock icon and enter an administrator name and password.
  4. Click on the button Add (+) below the list of users.
  5. Choose a type of user in the new pop-up menu.
  6. Give the user a name and first name, account name, and password.
  7. Click OK.
  8. Close the System Preferences window.

  If there are documents from your user account that you want to test with original, place a copy of these items in the shared folder in the users folder. Press the Option key while dragging a file in this folder to create a copy.

  Connect to the test user account

  Log out of your current user account by choosing logout in the Apple menu, and then open a session the new account that you created. If you are prompted to login with your iCloud or Apple ID account when you log in, skip this step.

  Try to reproduce the problem

  Try the same steps that caused the unexpected behavior to appear. For example, if you are unable to print, try printing from this user account. If you were unable to connect to the Internet, try to navigate on a website of this user account.

  If you use specific test settings depends on (for example using a specific e-mail account or an account iCloud) implemented the same test user account. For email and other parameters, you can use the Internet accounts pane in system preferences to set up these types of accounts. If your home folder files are necessary for tests, copy them into the shared folder in the users folder (/ Users/Shared). After you connect as a user test, copy these items to the same location in the test user home folder to test with.

  If a problem occurs in account only one user

  Is using the same steps in a user account test does not cause the same unexpected behavior, most likely you don't need to reinstall applications or OS X.

  • If a problem occurs only in a single application, check the documentation or Web site for instructions on troubleshooting specific preferences or the definition of the application files.
  • If you need help with a problem or a specific alert message, search the Apple support Web site for the text of the alert message you see.

  If a problem occurs in more than one user account

  If the same unexpected behavior occurs in more than one user account on your Mac, try checking for software or hardware problems.

  How to test a question in another account on your Mac.

  Take care.

• App Store does not open

  Under OS X El Capitan 10.11.4 iMac.  When you click on the App Store, it does not; the wheel of time turns just in the upper left corner.  The last time that the App Store has opened, I tried to update of the Keynote, and Numbers (I clicked on update and walked away); now they show on the Launchpad as if suspended so I open them via the Finder.  It is a problem I've had for at least a month; I have no trouble to solve because I rarely use the iMac, but I don't want to correct any suggestion would be gr.

  Hello

  Since the App Store does not open, check if the startup disk need to repair and restore OS X using OS X Recovery.

  Start your Mac while pressing the command + R keys.

  From there, you should be able to access the built in utilities in OS X recovery to repair the boot and OS X restore disc.

• my browser cannot open google and facebook and other https sites that it does not open even the app store does not work, I tried to change my DNS google DNS and disable IPv6 but still no use, help PLZ!

  my browser cannot open google and facebook and other https sites that it does not open even the app store does not work, I tried to change my DNS google DNS and disable IPv6 but still no use, help PLZ!

  You may have installed one or more variants of the malware "VSearch' ad-injection. Please back up all data, and then take the steps below to disable it.

  Do not use any type of product, "anti-virus" or "anti-malware" on a Mac. It is never necessary for her, and relying on it for protection makes you more vulnerable to attacks, not less.

  Malware is constantly evolving to work around defenses against it. This procedure works now, I know. It will not work in the future. Anyone finding this comment a couple of days or more after it was published should look for a more recent discussion, or start a new one.

  Step 1

  VSearch malware tries to hide by varying names of the files it installs. It regenerates itself also if you try to remove it when it is run. To remove it, you must first start in safe mode temporarily disable the malware.

  Note: If FileVault is enabled in OS X 10.9 or an earlier version, or if a firmware password is defined, or if the boot volume is a software RAID, you can not do this. Ask for other instructions.

  Step 2

  When running in safe mode, load the web page and then triple - click on the line below to select. Copy the text to the Clipboard by pressing Control-C key combination:

  /Library/LaunchDaemons

  In the Finder, select

  Go ▹ go to the folder...

  from the menu bar and paste it into the box that opens by pressing command + V. You won't see what you pasted a newline being included. Press return.

  A folder named "LaunchDaemons" can open. If this is the case, press the combination of keys command-2 to select the display of the list, if it is not already selected.

  There should be a column in the update Finder window. Click this title two times to sort the content by date with the most recent at the top. Please don't skip this step. Files that belong to an instance of VSearch will have the same date of change for a few minutes, then they will be grouped together when you sort the folder this way, which makes them easy to identify.

  Step 3

  In the LaunchDaemons folder, there may be one or more files with the name of this form:

  com Apple.something.plist

  When something is a random string, without the letters, different in each case.

  Note that the name consists of four words separated by dots. Typical examples are:

  com Apple.builins.plist

  com Apple.cereng.plist

  com Apple.nysgar.plist

  There may be one or more items with a name of the form:

  com.something.plist

  Yet once something is a random string, without meaning - not necessarily the same as that which appears in one of the other file names.

  These names consist of three words separated by dots. Typical examples are:

  com.semifasciaUpd.plist

  com.ubuiling.plist

  Sometimes there are items (usually not more than one) with the name of this form:

  com.something .net - preferences.plist

  This name consists of four words (the third hyphen) separated by periods. Typical example:

  com.jangly .net - preferences.plist

  Drag all items in the basket. You may be prompted for administrator login password.

  Restart the computer and empty the trash.

  Examples of legitimate files located in the same folder:

  com.apple.FinalCutServer.fcsvr_ldsd.plist

  com Apple.Installer.osmessagetracing.plist

  com Apple.Qmaster.qmasterd.plist

  com Apple.aelwriter.plist

  com Apple.SERVERD.plist

  com Tether.plist

  The first three are clearly not VSearch files because the names do not match the above models. The last three are not easy to distinguish by the name alone, but the modification date will be earlier than the date at which VSearch has been installed, perhaps several years. None of these files will be present in most installations of Mac OS X.

  Do not delete the folder 'LaunchDaemons' or anything else inside, unless you know you have another type of unwanted software and more VSearch. The file is a normal part of Mac OS X. The "demon" refers to a program that starts automatically. This is not inherently bad, but the mechanism is sometimes exploited by hackers for malicious software.

  If you are not sure whether a file is part of the malware, order the contents of the folder by date modified I wrote in step 2, no name. Malicious files will be grouped together. There could be more than one such group, if you attacked more than once. A file dated far in the past is not part of the malware. A folder in date dated Middle an obviously malicious cluster is almost certainly too malicious.

  If the files come back after you remove the, they are replaced by others with similar names, then either you didn't start in safe mode or you do not have all the. Return to step 1 and try again.

  Step 4

  Reset the home page in each of your browsers, if it has been modified. In Safari, first load the desired home page, then select

  ▹ Safari preferences... ▹ General

  and click on

  Set on the current Page

  If you use Firefox or Chrome web browser, remove the extensions or add-ons that you don't know that you need. When in doubt, remove all of them.

  The malware is now permanently inactivated, as long as you reinstall it never. A few small files will be left behind, but they have no effect, and trying to find all them is more trouble that it's worth.

  Step 5

  The malware lets the web proxy discovery in the network settings. If you know that the setting was already enabled for a reason, skip this step. Otherwise, you should undo the change.

  Open the network pane in system preferences. If there is a padlock icon in the lower left corner of the window, click it and authenticate to unlock the settings. Click the Advanced button, and then select Proxies in the sheet that drops down. Uncheck that Auto Discovery Proxy if it is checked. Click OK, and then apply.

  Step 6

  This step is optional. Open the users and groups in the system preferences and click on the lock icon to unlock the settings. In the list of users, there may be some with random names that have been added by the malware. You can remove these users. If you are not sure whether a user is legitimate, do not delete it.

• Why the iPhone 6plus will not open photos app on mac pro for IOS 10 update.

  Why the iPhone 6plus will not open photos app on mac pro for IOS 10 update.
  A message appears on the iphone asks you to trust the computer it is attached (mac pro 10.10.5)

  You type 'Confidence' and nothing happens. the photos on mac app publishes this message.

  This Mac not yet have been granted access to the media on 'my iPhone '. To import media to this Mac, press 'Trust' on 'my iPhone '. You must first unlock the device.

  This actually solved for me after going to settings, General, reset, reset the location and privacy... and then plug in the unit and pressing the trust... hope that works for others.

• iBook store will not open on my ipad, work on laptop and iphone?

  iBook store will not open on ipad

  Yes. There seems to be a problem with it.

  For now, you can use the search in the iTunes App Store to find iBooks.

  You can also report the problem to Apple here:

  http://www.Apple.com/feedback/ibooks_ios.html

• Safari and App Store are not open. Recently updated to El Capitan 10.11.4

  Safari and App Store are not open. Safari icon will bounce back and not open. App Store comes up with "App Store close unexpectedly"

  Please read this message before doing anything.

  This procedure is a diagnostic test. It is unlikely to solve your problem. Don't be disappointed when you find that nothing has changed after you complete it.

  The test is intended to determine if the problem is caused by a third-party software that loads automatically at startup or logon, by a device, by a police conflict or corruption of system files or some system caches.

  Disconnect all devices wired except those required to test and remove all the expansion cards from secondary market, as appropriate. Start in safe mode and log on to the account of the problem.

  Note: If FileVault is enabled in OS X 10.9 or an earlier version, or if a firmware password is defined, or if the boot volume is a software RAID, you can not do this. Ask for additional instructions.

  Safe mode is much slower to boot and run as normal, with limited graphics performance, and some things work at all, including an audio output and a Wi - Fi connection on some models. The next normal boot can also be a bit slow.

  The login screen is displayed even if you usually connect automatically. You need your password to log on. If you have forgotten the password, you will have to reset it before you begin.

  Test in safe mode. Same problem?

  After testing, restart as usual (not in safe mode) and make sure you always have the problem. View the results of the test.

• Some applications from the App Store do not launch

  Some of the apps I bought the App store do not start.  Most do, however.

  15/02/16 4:41:39.546 AM ReadKit [1105]: could not verify the signature of reception: no signatory valid

  15/02/16 4:41:39.549 AM storelegacy [372]: LaunchServices: received XPC_ERROR_CONNECTION_INVALID trying to map database

  15/02/16 4:41:39.549 AM storelegacy [372]: LaunchServices: disconnect the event received for service com.apple.lsd.mapdIs b

  15/02/16 4:41:39.549 AM storelegacy [372]: LaunchServices: mapping of database failed with result-10822, retrying

  15/02/16 4:41:39.551 AM storelegacy [372]: LaunchServices: received XPC_ERROR_CONNECTION_INVALID trying to map database

  15/02/16 4:41:39.551 AM storelegacy [372]: LaunchServices: disconnect the event received for service com.apple.lsd.mapdb

  15/02/16 4:41:39.553 AM storelegacy [372]: LaunchServices: disconnect the event received for service com.apple.lsd.modifydb

  15/02/16 4:41:39.554 AM storelegacy [372]: LaunchServices: disconnect the event received for service com.apple.lsd.modifydb

  15/02/16 4:41:39.556 AM storelegacy [372]: LaunchServices: disconnect the event received for service com.apple.lsd.modifydb

  15/02/16 4:41:39.557 AM storelegacy [372]: LaunchServices: disconnect the event received for service com.apple.lsd.modifydb

  15/02/16 4:41:39.559 AM storelegacy [372]: LaunchServices: disconnect the event received for service com.apple.lsd.modifydb

  15/02/16 4:41:39.561 AM storelegacy [372]: LaunchServices: disconnect the event received for service com.apple.lsd.modifydb

  15/02/16 4:41:39.000 AM kernel [0]: sandbox: storelegacy (372) deny (1) mach-research com.apple.lsd.modifydb

  Is there something I can do, or is this question of Apple?

  Hi Rory,

  Welcome to Apple Support communities.

  The article below provides information that can help you isolate and solve problems like the one you described, where some applications are not run on your MacBook Pro.

  Insulation in Mac OS X - Apple support questions

  Ciao.

• Some applications will not open on my Apple TV

  SOME applications will not open on my Apple Tv.  Updated to iOS 10 a few days ago and everything was fine.  Now, not a single application will open.   Tried to not restart, no luck.

  Try the following steps for the Apple TV 4, check if things work after each step if necessary, before you try the next.

  1. Restart the Apple TV (settings > system > restart).
  2. Restart the Apple TV by removing ALL cables for 30 seconds.
  3. Restart your router. (Also try to remove the power cord for at least 30 seconds)
  4. Reset Apple TV (settings > system > reset > reset all settings)
  5. Restore the Apple TV (settings > system > reset > restore)

• updates to iOS app show filled in the App Store but not apps actually updates

  There's something strange happening very recently with the app on my iPhone and iPad updates. Two of them are on the latest version of iOS (9.3.2). Apps would show that they are updated in the App Store, but they are actually not updated. This is the second time that this has happened and I am writing this message I try to solve problems. The first time it happened I had to remove the app and reinstall it. I'm going...

  1. I opened the App Store.
  2. Press update of all.
  3. I saw the download of updates and the finish.
  4. Open the button is appeared next to the application in the list of updates.

  The problem:

  1. Applications will not open by typing open the button next to them.
  2. I went to the home screen and the applications in question are darker color.
  3. I typed on these applications and they changed the "Loading"... "which means that they have not actually completed the setting to.
  4. The apps started to download it again.
  5. Applications is is stuck in download.
  6. I turned both devices power off, then turn it back on.
  7. On my iPad: apps started to redownload and completed. Applications are now open.
  8. On my iPhone: applications made "Waiting."... "then"Loading"... "and have not finished downloading.

  I'll post this and continue to wait for applications to download. I don't want to remove them and reinstall because they are multiple applications I would you connect again and synchronizes again that I find annoying. I'll try to update this post after the completed download apps, if they end up actually or if I'll end up resettlement.

  I posted this at 09:00. It is now 16:45, and only one of the applications is completely downloaded. It is not a problem with the internet, because I can stream movies very well. Another application that has been "updated" this morning went dark. I typed it and it has been "Waiting."... "for 10 minutes now.

• Badge of the App Store is not extinguished after synchronization

  Because of the way iTunes/iPhone now manages updates, I have been updated on the phone and iTunes before syncing.

  Today, I tried to update an application in iTunes (but not on the phone) and then perform synchronization to avoid two downloads.

  After syncing, I went on the phone and the app has changed to be opened, but the App Store badge has not disappeared. The phone always shows that the app is available for the update (did not move, down to the section update), but shows that the application is open.

  I turned the phone off and opened it to new, but has not removed the badge. App Store app has no option to disable the badges in the preferences. I did a second synchronization without change. In the preferences, automatic updates has always turned off. I turned on and off again without change.

  The app has been deleted on the phone but it still showed open in iTunes. I deleted in iTunes, then reinstalled the app on the phone with synchronization. The badge is still there and shows is open, but still shows in the section update available. I did remove/reinstall 2 times more.

  I'm going back to update an application on the phone and iTunes before syncing but the need to get the phone with a demonstrated that it app has been updated and turn off the badge!

  A 'solution' just happened.

  After removing the application on both the phone and iTunes, the badge has remained.

  However, a new update for another application came and the badge has indicated that an update. After updating to the new app on the phone, the badge has disappeared.

  Assumes that the solution is to wait for a new app update remove the badge.

  Very frustrating to spend so much time on one kind of bug.

  I won't let NO iTunes update apps for the phone through the sync again!

• Mac App Store will not buy an app

  I try to get the Motion 5 app on the App Store. I click on the button buy, but then a small loading wheel will appear near the upper-left corner of the window. It turns and turns, but it never downloads the app - it does not even connect. Any thoughts?

  It requires OS X 10.10.4). or later version

  what OS X are you running