The CC extensions Manager does not list install programs
Dear community,
In a corporate environment, I have difficulties with regard to installing extensions. Namely: the extension manager fails to list installed software:
The "BridgeTalk.__diagnostics__"; the result is as follows:
Result: BridgeTalk Diagnostics ---------------------- Info: Name = estoolkit-4.0 Status = PUMPING Group = cs Path = C:\Program Files (x86)\Adobe\Adobe ExtendScript Toolkit CC\ExtendScript Toolkit.exe Version = 2.0 Build = ES 4.5.5 Next serial number = 41 Logging: = OFF Now = 14:45:45 Messages: Message Version = 2.05 Authentication = ON Digest = ON Thread: estoolkit-4.0#thread Avg. pump interval = 57ms Last pump = 32ms ago Ping: 7 ECHO_REQUEST: ECHO_RESPONSE Timeout = undefined Handler = undefined STATUS: PUMPING Timeout = undefined Handler = undefined MAIN: MAIN Timeout = undefined Handler = installed LAUNCHED: LAUNCHED Timeout = undefined Handler = installed DIAGNOSTICS: DIAGNOSTICS Timeout = undefined Handler = installed INFO: INFO Timeout = undefined Handler = installed SETUPTIME: thread=0ms, left=37ms Timeout = undefined Handler = undefined Instances: 3 estoolkit-4.0#dbg: msg[14:45:45]: 00000036 @BT>Version = 2.05 Target = estoolkit-4.0#dbg Sender = estoolkit-4.0#dbg Sender-ID = localhost:win4324 Timeout = 13:45:46 Type = Ignore Response-Request = Timeout Headers = (no headers) Timestamp = 14:45:45 Serial-Number = 36 Received = undefined Result = undefined Error = undefined Body = (empty) Incoming: 1 Outgoing: 0 Handler: 9 ExtendScript = for all messages Error = for only msg #25 Error = for only msg #27 Error = for only msg #32 Result = for only msg #36 Error = for only msg #36 Timeout = for only msg #36 Result = for only msg #38 Error = for only msg #38 estoolkit-4.0#estk: msg[14:45:45]: 00000038 @BT>Version = 2.05 Target = estoolkit-4.0#estk Sender = estoolkit-4.0#dbg Sender-ID = localhost:win4324 Timeout = 14:55:45 Type = Debug Response-Request = Result Error Headers = (no headers) Timestamp = 14:45:45 Serial-Number = 38 Received = undefined Result = undefined Error = undefined Body: 107 bytes Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/> Incoming: 1 Outgoing: 0 Handler: 1 ExtendScript = for all messages estoolkit-4.0: (main) Incoming: 0 Outgoing: 0 Handler: 1 ExtendScript = for all messages Targets: 7 Connector = PCD Installed: 0 Running: 0 bridge-6.064: Group = cs Path = C:\Program Files\Adobe\Adobe Bridge CC (64 Bit)\Bridge.exe Display Name = Bridge CC (64 bit) MsgAuthentication = ON MsgDigest = ON ESTK = ON Status = (not running) ExeName = Bridge.exe dreamweaver-14.0: IDLE Path = C:\Program Files (x86)\Adobe\Adobe Dreamweaver CC 2014\Dreamweaver.exe Display Name = Adobe Dreamweaver CC 2014 MsgAuthentication = ON MsgDigest = ON ESTK = OFF BundleID = com.adobe.dreamweaver-14.0 Status = IDLE Info: Version = 2.0 Build = ES 4.5.5 Next serial number = 3 Logging: = OFF Now = 14:45:47 Messages: Message Version = 2.05 Authentication = ON Digest = ON dreamweaver-14.0: IDLE Thread: dreamweaver-14.0#thread Avg. pump interval = 1882ms Last pump = 200ms ago Ping: 7 ECHO_REQUEST: ECHO_RESPONSE Timeout = undefined Handler = undefined STATUS: IDLE Timeout = undefined Handler = undefined MAIN: MAIN Timeout = undefined Handler = installed LAUNCHED: LAUNCHED Timeout = undefined Handler = installed DIAGNOSTICS: DIAGNOSTICS Timeout = undefined Handler = installed INFO: INFO Timeout = undefined Handler = installed SETUPTIME: thread=1ms, left=6597ms Timeout = undefined Handler = undefined ExeName = Dreamweaver.exe estoolkit-4.0: PUMPING Group = cs Path = C:\Program Files (x86)\Adobe\Adobe ExtendScript Toolkit CC\ExtendScript Toolkit.exe Display Name = ExtendScript Toolkit CC MsgAuthentication = ON MsgDigest = ON ESTK = ON Status = PUMPING Info: Group = cs Version = 2.0 Build = ES 4.5.5 Next serial number = 46 Logging: = OFF Now = 14:45:48 Messages: Message Version = 2.05 Authentication = ON Digest = ON Thread: estoolkit-4.0#thread Avg. pump interval = 57ms Last pump = 2632ms ago Ping: 7 ECHO_REQUEST: ECHO_RESPONSE Timeout = undefined Handler = undefined STATUS: PUMPING Timeout = undefined Handler = undefined MAIN: MAIN Timeout = undefined Handler = installed LAUNCHED: LAUNCHED Timeout = undefined Handler = installed DIAGNOSTICS: DIAGNOSTICS Timeout = undefined Handler = installed INFO: INFO Timeout = undefined Handler = installed SETUPTIME: thread=0ms, left=37ms Timeout = undefined Handler = undefined ExeName = ExtendScript Toolkit.exe exman-7.0: Group = cs Path = C:\Program Files (x86)\Adobe\Adobe Extension Manager CC\Adobe Extension Manager CC.exe Display Name = Adobe Extension Manager CC MsgAuthentication = ON MsgDigest = ON ESTK = OFF BundleID = com.adobe.exman Status = (not running) ExeName = Adobe Extension Manager CC.exe illustrator-18.064: Path = C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe Display Name = Adobe Illustrator CC 2014 MsgAuthentication = ON MsgDigest = ON ESTK = ON Status = (not running) ExeName = Illustrator.exe photoshop-80.064: Group = cs Path = C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe Display Name = Adobe Photoshop CC 2014 MsgAuthentication = ON MsgDigest = ON ESTK = ON BundleID = com.adobe.Photoshop Status = (not running) ExeName = Photoshop.exe switchboard-3.064: Group = cs Path = C:\Program Files\Adobe\Adobe Bridge CC (64 Bit)\SwitchBoard\SwitchBoard.exe Display Name = SwitchBoard 3.0 (64 bit) MsgAuthentication = ON MsgDigest = ON ESTK = OFF Status = (not running) ExeName = SwitchBoard.exe Installed: 5 Running: 2 Groups: 143 cs3: acrobat-8.0 aftereffects-8.0 soundbooth-1.0 bridge-2.0 contribute-4.5 devicecentral-1.0 dreamweaver-9.0 encore-3.0 estoolkit-2.0 fireworks-9.0 flash-9.0 illustrator-13.0 indesign-5.0 indesignserver-5.0 incopy-5.0 photoshop-10.0 premiere-3.0 premierepro-3.0 stockphotos-1.5 audition-3.0 cs4: acrobat-9.0 aftereffects-9.0 soundbooth-2.0 bridge-3.0 contribute-5.0 devicecentral-2.0 dreamweaver-10.0 encore-4.0 estoolkit-3.0 fireworks-10.0 flash-10.0 illustrator-14.0 indesign-6.0 indesignserver-6.0 incopy-6.0 photoshop-11.* premierepro-4.0 audition-4.0 ame-1.0 exman-2.0 cs5: acrobat-9.0 aftereffects-10.0 soundbooth-3.0 bridge-4.0 contribute-6.0 devicecentral-3.0 dreamweaver-11.0 encore-5.0 estoolkit-3.5 fireworks-11.0 flash-11.0 illustrator-15.0 indesign-7.0 indesignserver-7.0 incopy-7.0 photoshop-12.* premierepro-5.0 audition-5.0 ame-2.0 exman-3.0 flashbuilder-4.0 flashcatalyst-1.0 ts1: captivate3-en_us captivate3-fr_fr captivate3-it_it captivate3-ja_jp captivate3-es_es captivate3-de_de ts2: captivate-4.0 el2: captivate-5.0 as1: acrobat-10.0 ts3: robohelp-9.0 framemaker-10.0 cs55: aftereffects-10.5 audition-4.0 bridge-4.1 contribute-6.1 devicecentral-3.5 dreamweaver-11.5 encore-5.1 estoolkit-3.6 fireworks-11.1 flash-11.5 illustrator-15.1 indesign-7.5 indesignserver-7.5 incopy-7.5 photoshop-55.* premierepro-5.5 ame-2.5 exman-5.5 flashbuilder-4.5 flashcatalyst-1.5 switchboard-2.0 el25: captivate-5.5 cs60: aftereffects-11.0 audition-5.0 bridge-5.* contribute-6.88 devicecentral-4.0 dreamweaver-12.0 encore-6.0 estoolkit-3.8 fireworks-12.0 flash-12.0 illustrator-16.* indesign-8.0 indesignserver-8.0 incopy-8.0 photoshop-60.* premierepro-6.0 ame-6.0 exman-6.0 flashbuilder-4.52 switchboard-2.0 prelude-1.0 speedgrade-6.0 el60: captivate-60.* ts4: robohelp-10.0 framemaker-11.0 cs70: audition-6.0 bridge-6.* dreamweaver-13.0 encore-7.0 fireworks-13.0 flash-13.0 illustrator-17.* indesign-9.0 indesignserver-9.0 incopy-9.0 photoshop-70.* premierepro-7.0 ame-7.0 exman-7.0 flashbuilder-4.7 prelude-2.0 speedgrade-7.0 aftereffects-12.0 el70: captivate-70.* cs70: switchboard-3.* cs80: bridge-6.* photoshop-80.* estoolkit-4.0 ----------------------
Of course, I tried different combinations of re-installed and rebooted. EM remains tenacious.
Any help?
-Willem
Please check the version of the CC extensions Manager (click on 'Help'--> 'about Extension Manager'). I assume you are using 7.0.0.347 or 7.1. Support for CC 2014 applications was added in point 7.2. Please update to the latest version 7.2.1 EM.
Tags: Creative Suites
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