The CC extensions Manager does not show installed products

I try to install and Add on, but none of my products are displayed in the extensions Manager. I am running CC2015 and installed the correct extensions Manager and tried to uninstall and reinstall Illustrator, but in the extensions under Product Manager there are only 'other' and not listed. How can I get the extensions Manager to recognize my products so I can install the necessary extension?

Delete the file OPM.db and reconnection in the desktop application of creative cloud using the Adobe ID associated with your subscription.

Tags: Adobe

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  • The CC extensions Manager does not list install programs

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    In a corporate environment, I have difficulties with regard to installing extensions. Namely: the extension manager fails to list installed software:

    ex.png

    The "BridgeTalk.__diagnostics__"; the result is as follows:

    Result: BridgeTalk Diagnostics
----------------------


  Info: 
  Name = estoolkit-4.0
  Status = PUMPING
  Group = cs
  Path = C:\Program Files (x86)\Adobe\Adobe ExtendScript Toolkit CC\ExtendScript Toolkit.exe
  Version = 2.0
  Build = ES 4.5.5
  Next serial number = 41
  Logging: = OFF
  Now = 14:45:45


  Messages: 
  Message Version = 2.05
  Authentication = ON
  Digest = ON


  Thread: estoolkit-4.0#thread
  Avg. pump interval = 57ms
  Last pump = 32ms ago


  Ping: 7


  ECHO_REQUEST: ECHO_RESPONSE
  Timeout = undefined
  Handler = undefined


  STATUS: PUMPING
  Timeout = undefined
  Handler = undefined


  MAIN: MAIN
  Timeout = undefined
  Handler = installed


  LAUNCHED: LAUNCHED
  Timeout = undefined
  Handler = installed


  DIAGNOSTICS: DIAGNOSTICS
  Timeout = undefined
  Handler = installed


  INFO: INFO
  Timeout = undefined
  Handler = installed


  SETUPTIME: thread=0ms, left=37ms
  Timeout = undefined
  Handler = undefined


  Instances: 3


  estoolkit-4.0#dbg: 


  msg[14:45:45]: 00000036
  @BT>Version = 2.05
  Target = estoolkit-4.0#dbg
  Sender = estoolkit-4.0#dbg
  Sender-ID = localhost:win4324
  Timeout = 13:45:46
  Type = Ignore
  Response-Request = Timeout
  Headers = (no headers)
  Timestamp = 14:45:45
  Serial-Number = 36
  Received = undefined
  Result = undefined
  Error = undefined
  Body = (empty)


  Incoming: 1


  Outgoing: 0


  Handler: 9
  ExtendScript = for all messages
  Error = for only msg #25
  Error = for only msg #27
  Error = for only msg #32
  Result = for only msg #36
  Error = for only msg #36
  Timeout = for only msg #36
  Result = for only msg #38
  Error = for only msg #38


  estoolkit-4.0#estk: 


  msg[14:45:45]: 00000038
  @BT>Version = 2.05
  Target = estoolkit-4.0#estk
  Sender = estoolkit-4.0#dbg
  Sender-ID = localhost:win4324
  Timeout = 14:55:45
  Type = Debug
  Response-Request = Result Error
  Headers = (no headers)
  Timestamp = 14:45:45
  Serial-Number = 38
  Received = undefined
  Result = undefined
  Error = undefined


  Body: 107 bytes
  Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>


  Incoming: 1


  Outgoing: 0


  Handler: 1
  ExtendScript = for all messages


  estoolkit-4.0: (main)


  Incoming: 0


  Outgoing: 0


  Handler: 1
  ExtendScript = for all messages


  Targets: 7
  Connector = PCD


  Installed: 0


  Running: 0


  bridge-6.064: 
  Group = cs
  Path = C:\Program Files\Adobe\Adobe Bridge CC (64 Bit)\Bridge.exe
  Display Name = Bridge CC (64 bit)
  MsgAuthentication = ON
  MsgDigest = ON
  ESTK = ON
  Status = (not running)
  ExeName = Bridge.exe


  dreamweaver-14.0: IDLE
  Path = C:\Program Files (x86)\Adobe\Adobe Dreamweaver CC 2014\Dreamweaver.exe
  Display Name = Adobe Dreamweaver CC 2014
  MsgAuthentication = ON
  MsgDigest = ON
  ESTK = OFF
  BundleID = com.adobe.dreamweaver-14.0
  Status = IDLE


  Info: 
  Version = 2.0
  Build = ES 4.5.5
  Next serial number = 3
  Logging: = OFF
  Now = 14:45:47


  Messages: 
  Message Version = 2.05
  Authentication = ON
  Digest = ON


  dreamweaver-14.0: IDLE


  Thread: dreamweaver-14.0#thread
  Avg. pump interval = 1882ms
  Last pump = 200ms ago


  Ping: 7


  ECHO_REQUEST: ECHO_RESPONSE
  Timeout = undefined
  Handler = undefined


  STATUS: IDLE
  Timeout = undefined
  Handler = undefined


  MAIN: MAIN
  Timeout = undefined
  Handler = installed


  LAUNCHED: LAUNCHED
  Timeout = undefined
  Handler = installed


  DIAGNOSTICS: DIAGNOSTICS
  Timeout = undefined
  Handler = installed


  INFO: INFO
  Timeout = undefined
  Handler = installed


  SETUPTIME: thread=1ms, left=6597ms
  Timeout = undefined
  Handler = undefined
  ExeName = Dreamweaver.exe


  estoolkit-4.0: PUMPING
  Group = cs
  Path = C:\Program Files (x86)\Adobe\Adobe ExtendScript Toolkit CC\ExtendScript Toolkit.exe
  Display Name = ExtendScript Toolkit CC
  MsgAuthentication = ON
  MsgDigest = ON
  ESTK = ON
  Status = PUMPING


  Info: 
  Group = cs
  Version = 2.0
  Build = ES 4.5.5
  Next serial number = 46
  Logging: = OFF
  Now = 14:45:48


  Messages: 
  Message Version = 2.05
  Authentication = ON
  Digest = ON


  Thread: estoolkit-4.0#thread
  Avg. pump interval = 57ms
  Last pump = 2632ms ago


  Ping: 7


  ECHO_REQUEST: ECHO_RESPONSE
  Timeout = undefined
  Handler = undefined


  STATUS: PUMPING
  Timeout = undefined
  Handler = undefined


  MAIN: MAIN
  Timeout = undefined
  Handler = installed


  LAUNCHED: LAUNCHED
  Timeout = undefined
  Handler = installed


  DIAGNOSTICS: DIAGNOSTICS
  Timeout = undefined
  Handler = installed


  INFO: INFO
  Timeout = undefined
  Handler = installed


  SETUPTIME: thread=0ms, left=37ms
  Timeout = undefined
  Handler = undefined
  ExeName = ExtendScript Toolkit.exe


  exman-7.0: 
  Group = cs
  Path = C:\Program Files (x86)\Adobe\Adobe Extension Manager CC\Adobe Extension Manager CC.exe
  Display Name = Adobe Extension Manager CC
  MsgAuthentication = ON
  MsgDigest = ON
  ESTK = OFF
  BundleID = com.adobe.exman
  Status = (not running)
  ExeName = Adobe Extension Manager CC.exe


  illustrator-18.064: 
  Path = C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
  Display Name = Adobe Illustrator CC 2014
  MsgAuthentication = ON
  MsgDigest = ON
  ESTK = ON
  Status = (not running)
  ExeName = Illustrator.exe


  photoshop-80.064: 
  Group = cs
  Path = C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
  Display Name = Adobe Photoshop CC 2014
  MsgAuthentication = ON
  MsgDigest = ON
  ESTK = ON
  BundleID = com.adobe.Photoshop
  Status = (not running)
  ExeName = Photoshop.exe


  switchboard-3.064: 
  Group = cs
  Path = C:\Program Files\Adobe\Adobe Bridge CC (64 Bit)\SwitchBoard\SwitchBoard.exe
  Display Name = SwitchBoard 3.0 (64 bit)
  MsgAuthentication = ON
  MsgDigest = ON
  ESTK = OFF
  Status = (not running)
  ExeName = SwitchBoard.exe


  Installed: 5


  Running: 2


  Groups: 143


  cs3: 
  acrobat-8.0
  aftereffects-8.0
  soundbooth-1.0
  bridge-2.0
  contribute-4.5
  devicecentral-1.0
  dreamweaver-9.0
  encore-3.0
  estoolkit-2.0
  fireworks-9.0
  flash-9.0
  illustrator-13.0
  indesign-5.0
  indesignserver-5.0
  incopy-5.0
  photoshop-10.0
  premiere-3.0
  premierepro-3.0
  stockphotos-1.5
  audition-3.0


  cs4: 
  acrobat-9.0
  aftereffects-9.0
  soundbooth-2.0
  bridge-3.0
  contribute-5.0
  devicecentral-2.0
  dreamweaver-10.0
  encore-4.0
  estoolkit-3.0
  fireworks-10.0
  flash-10.0
  illustrator-14.0
  indesign-6.0
  indesignserver-6.0
  incopy-6.0
  photoshop-11.*
  premierepro-4.0
  audition-4.0
  ame-1.0
  exman-2.0


  cs5: 
  acrobat-9.0
  aftereffects-10.0
  soundbooth-3.0
  bridge-4.0
  contribute-6.0
  devicecentral-3.0
  dreamweaver-11.0
  encore-5.0
  estoolkit-3.5
  fireworks-11.0
  flash-11.0
  illustrator-15.0
  indesign-7.0
  indesignserver-7.0
  incopy-7.0
  photoshop-12.*
  premierepro-5.0
  audition-5.0
  ame-2.0
  exman-3.0
  flashbuilder-4.0
  flashcatalyst-1.0


  ts1: 
  captivate3-en_us
  captivate3-fr_fr
  captivate3-it_it
  captivate3-ja_jp
  captivate3-es_es
  captivate3-de_de


  ts2: 
  captivate-4.0


  el2: 
  captivate-5.0


  as1: 
  acrobat-10.0


  ts3: 
  robohelp-9.0
  framemaker-10.0


  cs55: 
  aftereffects-10.5
  audition-4.0
  bridge-4.1
  contribute-6.1
  devicecentral-3.5
  dreamweaver-11.5
  encore-5.1
  estoolkit-3.6
  fireworks-11.1
  flash-11.5
  illustrator-15.1
  indesign-7.5
  indesignserver-7.5
  incopy-7.5
  photoshop-55.*
  premierepro-5.5
  ame-2.5
  exman-5.5
  flashbuilder-4.5
  flashcatalyst-1.5
  switchboard-2.0


  el25: 
  captivate-5.5


  cs60: 
  aftereffects-11.0
  audition-5.0
  bridge-5.*
  contribute-6.88
  devicecentral-4.0
  dreamweaver-12.0
  encore-6.0
  estoolkit-3.8
  fireworks-12.0
  flash-12.0
  illustrator-16.*
  indesign-8.0
  indesignserver-8.0
  incopy-8.0
  photoshop-60.*
  premierepro-6.0
  ame-6.0
  exman-6.0
  flashbuilder-4.52
  switchboard-2.0
  prelude-1.0
  speedgrade-6.0


  el60: 
  captivate-60.*


  ts4: 
  robohelp-10.0
  framemaker-11.0


  cs70: 
  audition-6.0
  bridge-6.*
  dreamweaver-13.0
  encore-7.0
  fireworks-13.0
  flash-13.0
  illustrator-17.*
  indesign-9.0
  indesignserver-9.0
  incopy-9.0
  photoshop-70.*
  premierepro-7.0
  ame-7.0
  exman-7.0
  flashbuilder-4.7
  prelude-2.0
  speedgrade-7.0
  aftereffects-12.0


  el70: 
  captivate-70.*


  cs70: 
  switchboard-3.*


  cs80: 
  bridge-6.*
  photoshop-80.*
  estoolkit-4.0
----------------------

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