"The certificate is not reliable because no sender string has been provided" error in all browsers for all Web sites.

As it is said, Chrome, Firefox and Internet explore all give the error message certificate for each attempted site - including the Firefox Add-ons page. The specific error is the "no transmitter channel has given".

(1) this problem is not on my computer - it's on my mom's computer in another city. Therefore, I can't try each possibility bit without fly there - I'm looking for things I can tell him to do it by phone. The problem started today. I already have him given the list of anti-malware programs to install and run from here:

https://support.Mozilla.org/en-us/questions/982393

Note that, of course, she will have to accept the substitution of security certificate to do these things - I hope that's not bad.

(2) the problem began after that she tried to use Skype, it hung for a very long time and would never connect you. So she tried to reinstall - and she said she clicked through a number of screens agreement and believes she could have installed 3rd third party software malware. It of ridiculous, Skype now put malware onto the computers of people through these false 3rd party add-ons installation? I guess it's possible Skype has been suspended due to some other problem - but she was able to reinstall Skype and managed to do work (but now its internet certificates will not be).

(3) it have BitDefender. I am aware that it is said here:

https://support.Mozilla.org/en-us/KB/connection-untrusted-error-message

that she must turn off SSL scanning. She turned it off, it has not solved the problem. She turned off and restarted, it does not solve the problem. She has had for the last 6 months and it has never caused a problem.

(4) in addition, BitDefender has announced today that he stopped a malicious program called MySearchDial.exe to try something, it should not. We went through this removal guide:

http://malwaretips.com/blogs/start-mysearchdial-removal/

However, the MySearchDial software was never actually installed in the windows install list, and we found no addons/plugins in the browser list (notice that Firefox Add-ons are not accessible with a certificate error, it gives the error message but DO NOT give you the ability to add an exception so that you cannot access the Add-ons). The only thing we found was b MySearchDial was by default in IE search engine list, despite the fact that there is no add-on, and (b) MySearchDial.exe in the folder temp (now deleted). I see I got BitDefender scan the temp folder * before * I deleted MySearchDial.exe, and he said some threats not found. What? This is BitDefender that warned me of this in the first place!

Date and time 5) are correct.

(6) checked the Windows 7 install, only Skype, Skype Click-to-Call, and (for some reason any) Microsoft Visual Studio 2010, and Visual C++ have been installed or modified today. I'm paranoid about Click-to-call and requested to uninstall, but it does not solve the problem.

(7) the operating system is Win7 home 64 bit.

Something beyond the malware removal without end of the programmes (via the above linked list) that we should try?

OK - Malwarebytes fixed it. It turns out VisualBee browser backup were also there and Malwarebytes found and deleted.

After this happened, the errors of certificate went, but she doesn't still could not connect because the computer was then manually set a proxy server, but it was easy to fix by returning to the automatic detection of settings.

Thank you all for your suggestions.

Tags: Firefox

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