The chat service is not available?

I just paid for the subscription of one year creative cloud a few days ago and now I want to cancel the subscription. According to the term, within 30 days, I could get a full refund, but initially, I must contact adobe by chat on-line or by phone. But it seems that the cat is not available. Is there anyone in this community can help me to cancel it. Thanks in advance.

cancel.png

Hello

Maybe these screenshots can help, where you can see the steps to reproduce it. But first two links where I started:

http://helpx.Adobe.com/CN/x-productkb/policy-pricing/cancel-membership-subscription.html

http://helpx.Adobe.com/CN/contact.html?step=CCSN_membership-account-payment_cancel-your-me changed

:

The telefonnr. correspondends > China 10800 744 0438 (Netcom), 10800 440 0421 (Telecom). With regards to the cat, it seems so to me, that's not exixt in China, so you use better American site for your wish.

Good luck!

Hans-Günter

Tags: Adobe

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