The creative cloud app freezes at startup.
Since the upgrade to 2015 my cloud CC app freezes up. I was able to see the valuation but had a few updates of windows install so I only have the first. then I went back to the cloud to upgrade and it freezes at the beginning with the star animation
Hi Hugo,.
Please, try the following steps:
(1) uninstall Adobe CC (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)
(2) restart the machine.
(3) install the latest Adobe Creative cloud version from the link: CC help | Creative cloud desktop
Sheena
Tags: Adobe
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https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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Please check the help below document:
Download error in the applications tab of Creative Cloud Desktop Application
You can also view the threads below:
https://forums.Adobe.com/thread/1832357
Persistent Cloud error - error download - creative
Re: Creative Cloud "Download error" message
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In this case, it is necessary to check with log files.
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Click always need Help (help), and then select the Chat option:
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- Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html
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I was wondering just how you exit creative cloud.
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Good answer if there is anything else, we can be of assistance to you.
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Hello
Please remove Creative Cloud app and Adobe Application manager using the-
Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html
Hope this helps!
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Please follow the steps below.
- Please follow the solution 2 in the link error: "unable to install". Creative Office Cloud
- Reinstall Creative Cloud Desktop Application using the link Download Adobe Creative Cloud apps | CC free trial Adobe
Hope this will help you.
Kind regards
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A supplementary... Is still available synchronization? She is gray in all my applications.
Thank you!
Matt
Thanks for the reply Kanda! Looks like I need to upgrade my system software.
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Thank you!
Hello
Captivate is not a part of the creative cloud.
You will need to contact customer service for the upgrade of Captivate.
Kind regards
Sheena
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