the desktop icon

because my print program crashed I rebooted a version update for the HP 5520

(1) I don't know how to put an icon on the desktop

(2) if I search the downloaded programs there is only an empty file

Help!

Chris

Hey there @yachting!

Thanks for posting on the HP Forums!

I would be more then happy to provide you with assistance on your Photosmart 5510 software problem!  I see that you have more the printer available assistant icon on your desktop more and download programs are empty!

The first thing I recommend is to uninstall the HP software. Once the uninstall is complete, it would be wise to perform a cleanup of the computer disk. A disk cleanup will improve the performance of the computer and remove the temporary files that may cause problems during the installation of the software. Once disk cleanup you must restart the computer and reinstall the HP software.

If you could post back with the version of the operating system, you work with I would be more then happy to provide you with the instructions on the tips above!

If you are unsure of what operating system, you must:

Click here for Windows: Windows Version

Click here for Mac: Mac Version

Thanks again for the display on the HP Forums!

Tags: HP Printers

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