the fax log is not up-to-date.

I have a HP Officejet 4500 Desktop which I am running with a Windows XP system.  The fax log is not up-to-date.  How can I get the software to update the journal?  Everything seems to work fine, just does not update the log when faxes are sent or received.

The software does not control the log of faxes.  The printer's firmware.  If not keep along as it should, there is something glitching in the firmware, or the internal connetion of the newspaper's fax modem has been disrupted.  If the internal connection was cut off, there is nothing that can be done, so let's try everything that can be done for the firmware.  There is no updated firmware for this printer, in order to fix this way came out.  The next thing to try is a couple of resets.  A hard reset first and a partial reset if the hard reset does not fix.

To do a hard reset:

  1. Make sure that the printer is turned on.
  2. Pull out the power cord from the printer.
  3. Pull out the power cord from the wall.
  4. Wait 30 seconds.
  5. Plug back in the printer and turn it on.

To make a partial reset:

  1. Follow steps 1-4 for a hard reset, but will not go past step 4.
  2. Plug the power cord into the wall, but connect are not in the printer.
  3. Press and hold the # and 3 buttons.
  4. While now the buttons, plug in the printer.
  5. When the lights come on, release the buttons.

If reset does not solve the problem, then the connection was cut off, and there is nothing more we can do.

Tags: HP Printers

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