The first computer, lost password.

I'm trying to re - configure a computer for a friend of my grandmother. She has never had a computer before and bought a laptop at Staples. Staples is a setup for it and set him up with an Outlook.com account and a password. She did not touch the computer for several months, and when she went to use it don't remember the password. Staples prevents password information is not more a month (at the store it) and I was unable to reset it online because the phone number used with the account (which can be used to verify the identity of password reset) is not his and apparently isn't Staples either. It has nothing saved on the laptop so I wouldn't have cleared him, but I can not boot from a floppy disk or a flash drive.

What can I do to make it more than an expensive paperweight?

You can do a complete reset of the computer, a factory reset.  It will be good as new, like the day, she got.

On the login screen, click on the power icon, and then hold down the SHIFT key on the keyboard while you click on restart. Now keep update until the next screen appears.   Go to the troubleshooting/Advanced settings, and you will see the option to reset.

Tags: Windows

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