the iTunes folder copy of office on external hard drive

I'm trying to back up my iTunes music on an external hard drive folder.  Whenever I try to drag the file to another drive, I get an error stating that "the operation cannot be performed because you do not have permission to access the .iTunes Preferences.plist.  I also have problems backing up my iPhone and iPad because I get an error indicating that there is a problem with the purchased content.

By some other posts, I tried to remove the .itunes Preferences.plist file, reboot, restart iTunes and try to copy again - I still get the same message.  I tried different external drives without success.  All discs are in Mac OS extended (journaled) format.  I'm running OS X 10.10.5 on a Mid MacPro 2010 that contains 4 HDDs and using iTunes 12.3.3.17.

Suggestions will be welcome.  Thank you.

This procedure is a diagnostic test. It makes no changes to your data.

Please triple - click anywhere in the line below on this page to select:

ls -@BOaen M*/iTunes | pbcopy

Copy the selected text in the Clipboard by pressing Control-C key combination.

Launch the Terminal application integrated in one of the following ways:

☞ Enter the first letters of his name in a Spotlight search. Select from the results (it should be at the top).

☞ In the Finder, select go utilities ▹ of menu bar or press the combination of keys shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Paste in the Terminal window by pressing the command-V key combination. I tested these instructions only with the Safari browser. If you use another browser, you may need to press the return key after pasting.

Wait for a new line ending with a dollar sign ($) below what you entered.

The output of the command will be automatically copied to the Clipboard. If the command produces no output, the Clipboard is empty. Paste into a reply to this message.

The Terminal window does not display the output. Please do not copy from there.

Tags: iTunes

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