The missing MediaSense caller information

Hello

I configured UCCX 10.6 with 11.0 MediaSense, using a selective record through Finesse. The record itself works fine and I get UCCX metadata but its not succeeded the agents first & name etc...

If I call the MediaSense number directly from a phone, I also the same problem, I looked in the SIP Trunk settings but can't see what could be the cause of this.

I've attached a picture of MediaSense, don't know what I've missed!

Thanks in advance,

Richard

Richard,

You will need to configure it with Finesse AgentInfo Gadget. Refer to this guide for more information on this topic:

http://www.Cisco.com/c/en/us/TD/docs/voice_ip_comm/cust_contact/contact _...

Concerning

Deepak

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Tags: Cisco Support

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