The money disappeared after I added a new iTunes gift card.

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  Hi Sam,

  This issue may have caused due to infection by the virus or system files missing or damaged or because of the corruption of the user profiles. I would like to know some information about this problem so that we can help you further.

  1. have you made changes on the computer before this problem?

  2. do you get any error code or error message while starting?

  3. have you checked if the problem occurs on a different user account?

  I would suggest trying the following methods and check if it works for you.

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  Note: The Microsoft Safety Scanner ends 10 days after being downloaded. During these 10 days, it will remove all the files infected by the virus and records. I suggest you create a backup of your data, and then install Microsoft Safety Scanner.

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  Run the System File Checker scan and check if it helps. This will help you to find and replace missing or damaged system files.

  See the following article from Microsoft Support to run the System File Checker.

  http://support.Microsoft.com/kb/929833/en-us

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  If you have not checked if the problem occurs on a different user account are not, then try again to create a new user account and check if the problem persists. This is to check if the problem is caused due to the corruption of user profiles or not.

  See the following article from Microsoft Help to create a new user account.

  http://Windows.Microsoft.com/en-us/Windows/create-user-account#create-user-account=Windows-7

  If the problem does not persist in the new user account, then try the steps in the following article from Microsoft Help to fix the damaged user profile.

  http://Windows.Microsoft.com/en-us/Windows/fix-corrupted-user-profile#1TC=Windows-7

  Please reply with the status of the issue so that we can better help you.

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  Method 1:
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