The presentation of the HP product continually flashes on my Officejet Pro 8500 Premium a

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• Unanswered: how to turn off the light touch screen with an HP Officejet Pro 8500 has?

  Hello

  I have a new HP Officejet Pro 8500 connected via WiFi and all A910g seems to work very well (after solving some Comodo firewall settings on the PC network).

  However, the light of the touchscreen is quite annoying when the screen is not necessary. Only a few times, I noticed the light went away, but I can't find an option to control that. Normally, the light just stay on (all night too) all by displaying commercial product tour. I really want this boring commercial to go and have a time-out to a black screen that opens again when they are hit. I can't imagine that the functionality is not yet there, but where?

  Kind regards

  -Charles

  Hello

  Post the rather unexpected answer myself.

  There is also an option of installation menu (in English). Tools | Screen saver.

  It is also an On / Off radio button.

  If you think setting the screen saver 'On' would be empty the screen after a timeout, you got it all wrong, as if I were.

  The screensaver is actually the commercial product tour rehearsal.

  The "Off" screen saver setting had the desired effect. "

  Kind regards

  -Charles

• cannot not to download the software driver for USB connected HP Officejet pro 8500 A909a

  My HP Officejet pro 8500 A909a is NOT a wireless printer.  It is connected via a USB port.

  I tried both find and download the drivers for this printer and also using the wizard to download and installation of HP (hppiw.exe).  The download was interrupted just by using the method and when you use the wizard it correctly identified the printer, but then I get the message

  "the download was cancelled.  You can click the "start over" button to try again. »

  the retry button just returns the same message after a short.

  I'm using a windows 7 PC.

  Thanks for any help

  Hi @Lesly01,

  Welcome to the HP Forums!

  I noticed that you are having problems downloading the software driver for your HP Officejet pro 8500 A909a. I'm happy to help you!

  Here is the direct website for the drivers and full software features. Driver and software of HP Officejet Pro full of features for Windows 7. I would try downloading the software with any other browser. Such as Firefox or Google Chrome, etc.

  I hope this helps!

• HP Officejet Pro 8500 A909g: B87126D0 - turn the power off and then on again - Officejet Pro 8500 A909g

  Printer displays this error.  When I turn it off it automatically re - start, head cleaning cycles and system then, checking everything as you think it is all new sorted, it goes back into the error.

  I tried without clogging and the location also.  I tried to turn off the wireless cable connection but the loop continues.

  I've seen other posts on this error of 2013 and 2014 but don't know if the answer is the same today?  Can you please suggest a solution?  Thank you

  Welcome to the HP Forums @MrsNoName2013

  I came across your post about the problem of error code you encounter and I wanted to respond to help with my suggestions. I have some links to share with you, because the error code could be coming during a network installation, or it could be a type of system or the cartridge of the problem. I wanted to cover all the bases to try everything and nothing. If you do not connect the printer to a network, you can ignore the first link and go the other links.

  If the problem persists after troubleshooting, please try to call the hotline to discuss replacing the printer or the rating of. I will include HP contact info below to reach them directly.

  1. The "Bxxxxxxx" Error Message appears on the product during the installation of network
  2. A message 'Replace the ink cartridge empty next' on the all-in-one after I installed a new cartridge
  3. A "alignment failed" Error Message appears on the printer control panel
  4. "The following printhead appears to be missing or corrupt" or "the following printhead has a problem.

  Please click the "accept as Solution" if we reached a solution and the "thumbs up" to say thank you for my help.

  Contact HP:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number appear

• Mechanism on the paper feed rollers came out HP Officejet Pro 8500

  I tried to fix my printer and accidentally jumped the paper feeder mechanism:

  Now, I can't do it. Anyone know where I can find a manual or video showing how to install it?

  Hi lpage1975,

  It would be too complicated that I suggested you take the printer to nearest service HP close to home center?

  I mean because parts of the roll may be damaged and the best way to who should have the engineer

  Test it as it puts the rear roll in and make sure that it is in full the terms of use before bring you it home.

  In this case things could go wrong. Please use our HP call center to locate the center of service close to home.

  http://WWW8.HP.com/us/en/contact-HP/phone-assist.html#section1

  Sorry I couldn't give you a more simple solution. Hope you'll get fixed soon!

• OfficeJet Pro 8500 does not accept the new cartridge

  My OfficeJet Pro 8500 has 910g does not accept the new magenta cartridge. It displays replace following used cartridge in the order of printing continues (translated from Swedish). I've done various resets and now to restore the alos an OOB (out of the box), does not help. My weighs 40g 940XL cartridge so I know what it it not empty. I have read a lot about the problems of cartridge maggenta but found no solution. The printer is fine, but this problem is driving me crazy! I have always recommended HP printers and have owned quite a few over the years,

  No problem, I understand.

  I think that could happen is that the oval pin mechanism comes into contact with food has become defective over time. Its supposed to sink to bottom when feeding is complete (on inserting). Over time as the ink level runs the mechanism will expand gradually until you reach full extension on what an ink level alert is triggered. What might happen in your case, is that the mechanism is not entirely depressing even when the new full provision is inserted. This would explain why to apply the tape inside the oval window on the supply allows the new offer be detected. Unfortunately, the fix for this would be to have the machine. If you think it's something you want to do here is a link where you can check the warranty status of the printer and based on this status, you will be presented with relevant options

  http://h10025.www1.HP.com/ewfrf/wc/weInput?cc=us&DLC=en&docName=c01321436&LC=en&product=4116838

  With regard to the branch point the device directly into the wall socket, sometimes for some questions (usually power up/on) the resolution can be plug directly into the wall in the routing through a power bar or surge protector can induce weak variations of the voltage applied to the unit. However, this should not be a factor in the problem you are experiencing, so there should not be any need for you to change your current configuration.

  More sorry that you are having a problem with ink level detection on your device. Please post back with other questions.

  Best.

• Problem with the HP Officejet Pro 8500 printer: clean the print heads each time it is turned on

  Hello everyone,

  the printer HP all-in-one Officejet Pro 8500 (A909a - product n. CB022A) clean the print heads whenever I turn it on. This problem affects any HP Officejet Pro 8500 printer, it is not a problem only of this one I bought. It is a boring bug and annoying because each power clean print heads on involves two bad disadvantages:

  1. waste of ink (each heads cleaning process consumes little ink);
  2. too much time (2-3 minutes) to prepare the printer after plugging.

  I upgraded my printer with the latest firmware available on the HP site (firmware ver. DLM1FN1006BR), but the bug is still present.

  At this point, I ask:

  1. There is a way (or procedure) to disable automatic cleaning this useless to all power on?
  2. Can we communicate with the HP engineers or tell me how to contact directly one of them to indicate the bug and request a new firmware updated?

  Please don't tell me to leave the printer on all the time or that the printheads to each cleaning power is normal behavior! Where then are power and ink savings claimed for this printer model?

  I hope that a solution to this problem. Thanks in advance to everyone will help me!

  Maintenance when the printer is turned on is normal and is required to keep the printheads in good health (not blocked). See here for more information.

  With respect to energy savings, the printer automatically goes to low power mode when the don't feel not for awhile.  It is not necessary turn the unit on to save energy.

• HP Officejet Pro 8500 best has come out very low but the printer works fine.

  I was always able to make great copies.  The quality of the document that I copy is excellent and I've copied before.  Now everything I copy is very low and cannot be read.  The printer works without any problem.

  Hey 1265yankee,

  I see that you have a problem of quality of the copy with your Officejet Pro 8500 (A910) a model-all-in-one.  Have you tried to reset the printer hard and ensured that the device is connected to a wall outlet directly?

  • Unplug the printer while on
  • Unplug the other end of the power cord from the wall jack directly
  • Wait 30 to 60 seconds
  • Plug the unit back to

  Also, take a look at the steps in the document found here.  The document is not directly applicable in the present case, but the steps are the same for your question.

  Let me know how it goes.  If this does not solve your problem, then I have the steps to perform a factory reset on this product to see if an internal reset will be able to get the device to work as expected.

• Cannot start the HP printing software (HP OfficeJet Pro 8500 A910a)

  Hello

  When I double-click the icon of the HP software on my desktop behavior strange results. Nothing opens and my computer behaves erratically. After a while I get the following error messages:

  instancefinderdlg.exe

  werfault.exe

  Then after that - my computer restarts so all by himself. But not a complete reboot - it just goes back to the initial logon screen and I get my password from Windows and displays the desktop.

  I am running Windows Pro 8.1 (64-bit). The printer is set to work wireless.

  After doubleclicking on the HP software icon and wait for the software to open, as I mentioned above, one thing I tried was a ctrl-alt-del and open Task Manager. I checked the services running, and there were multiple instances of a service life of HP (I not only remember the name but there seems to be dozens of the same HP service running).

  I also completely uninstalled all HP software use Revo Uninstaller and then reinstalled the software / driver for the OfficeJet Pro 8500 A910a - but this package did not make a difference; exactly the same problem occurred again.

  It happened only in recent days. Before that, I could double-click the HP software icon and open normally and I was able to check the settings, ink levels, etc. Interestingly, the printer seems to always work well - I can print in Word, print photos from Lightroom, etc. Just, I can't open my desktop HP printing software.

  Any help would be greatly appreciated. Thank you!

  Hi jedasa,

  I guess you can start to feel frustrated. I did some additional research and would like to try a few things. I want to delete the printer Assistant icon, open devices and printers, right-click on your printer and choose open. In the window that opens, please right-click on the Printer Wizard and click on create a shortcut. Now we can go to the desktop and see if it will be open from there. The icon will now by HP in a blue circle and say HP Printer Wizard below (see image below).  If it opens and works, we use this going forward, but if it does not continue with the steps below.

  

  1. Hold down the Windows Logo key ( ) on the keyboard and the 'R' to open the dialog box run, type %temp%
  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. Unplug the USB cable (if connected), open programs and features, click Editor (all HP software will be together now) and uninstall all software associated with the printer. You fill find the basic driver, study for improvement of the product, HP Officejet 8500 help. Be sure to do not uninstall other HP software, especially if your computer is a HP computer. I generally use the date as a reference. Printing software would have all been installed on the same date.
  4. Once the uninstall is complete, reboot the computer
  5. Follow these steps to reset the registry settings and options for Windows Installer.

• I FORGOT the ADMIN PASSWORD FOR - (WEB PAGE) - HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

  Hi all

  I changed my network SSID & PW but I forgot the password for the printer web page.

  Password was written in a notebook and notebook is moved at the moment by the cleaning person.

  Please HELP! Is there anyway I can reset the printer so that the admin password is also re-set. I try to reinstall the software printers, also I am not able to change the ip address and right now, there is no ip address... get no link and no ip address and no network... Please anyone who can help... Please help.

  * I read some part... to power off the printer, then press the power button on... and continue pressing the back button where he would have, for some time the printer is back back (it was to reset the printer)... which is about 23 times... zero.

  I really want to THANK you ALL for READING THIS & YOUR TIME. So please help if you can...

  and ideas?

  Thank you, xxVEGASxx

  * xxVEGASxx *.

  You can do a reset of the printer using the LED screen on the printer.

  Select Configuration, then Tools, then restore the default settings. "Restore default settings" is the last element of the list and you will have to scroll down to see it.

  Which erases all settings, including the password for the printer.

  To reset you describe is probably the one mentioned in this article:

  http://resetprinters.com/how-to-reset-the-HP-OfficeJet-Pro-8600-premium-all-in-one-printer/

  but it's probably a deeper reset that you really need anyway.

  -Seth

• HP officejet Pro 8500 has: print image too large printer cuts the half page out

  My Hp Officejet Pro 8500 has is way big text/image printing and cutting half of the page. How can I fix?

  I've uninstalled and reinstalled the driver, I unplugged and re-plugged, I looked in the settings and do not see where I can change the print size. Any suggestions?

  Hi @lucky33,

  Thank you for visiting the Forums from the HP Support! I see when you print on your HP Officejet Pro 8500 a text is very large, so it prints on several pages. You have tried without success, some troubleshooting steps.

  You try to print a document or an element of a web page? What program or browser you use?

  If you are using a Windows operating system, please try the following:

  1. open an Internet Explorer browser, go to the far right click on the gear icon

  2. Select Print Preview

  3. now along the top, you will see an option to change the size of the page, please make sure that it is set to adjust or 100%.

  4. now, try a test page, the text is expanded?

  Now go ahead and run the HP Print and Scan Doctor:

  -It has been designed by HP users troubleshooting and problems characteristic needed to solve many common problems encountered with HP print and scan products related to Windows computers.

  Please let me know the results.

• OfficeJet Pro 8600 Premium - paper tray automatic selection according to the size of the paper

  OfficeJet Pro 8600 Premium, Windows 7

  How to setup the printer such as when I'm sending a legal document that automatically selects the tray 2 (legal paper in tray 2). Tray 1 is the default, with letter-size paper tray. In 'device settings' Tray 1 is set to letter and tray 2 has the legal value.

  Thank you!

  Greg

  Hi Greg,.

  At present, the 8600 does not support this feature of Microsoft. Unfortunately, there is no work around. You must manually select tray 2:

  1 Ctrl + p to open the print dialog window.

  2 Select the printer of desire and click the preference.

  3. go tab paper/quality, then select "Tray 2" on the decline of the Source of the paper in the menu dropdown.

  See you soon,.

  Kimu

• HP Officejet Pro 8600 Premium - black line on pages that pass through the document feeder

  Hello! I have a HP Officejet Pro 8600 Premium. Any time that I scan, fax or copy via the document feeder a black line appears on the document created. Anyone know how to fix this?

  Thank you in advance,

  Lynn

  Hello Lynn_Fritschi.

  I see that you encounter errors of quality on your prints when you use the Officejet Pro 8600.

  Here are two links that should be useful for you. The first is to support your product page and the second is a document that explains errors output quality and the ways to solve them.

  HP Officejet Pro 8600 Support

  Vertical stripes, lines or streaks on Copies, faxes or scan

  Please let me know if they help you.

  -Chauntain

• Cannot install Officejet Pro 8500 A910 on the network in my laptop Windows XP

  
  

  Resolved, not resolved.

  I talked to HP technical support. The Officejet Pro 8500 A910 will not install on Windows XP (at least the home edition) when networked through a router. It will install via USB. I uninstalled the program and reinstalled with only USB connected to clear all printer/scanner of network information. Product support claimed it would install through an ether net cable connected between the printer and the computer, but it does little good if you need internet access.

• Error message Officejet Pro 8600 Premium that the drivers for this device are not installed. Code 28

  Printer : Officejet Pro 8600 Premium. model CN577A

  OS : Microsoft Windows 7 Home
  Base-64

  How your product is connected to your PC? : Network

  Description of the problem : in the Device Manager I have an error message with the

  OfficeJet pro 8600 icon - "the drivers for this device are not installed.

  (Code 28)

  There is no driver selected for the item or a set of device information. "I have

  have uninstalled and reinstalled the driver without result. The printer

  seems to work fine.

  Hello

  Yes, I would also suggest a new re-installation of the software.