The printer screen is hungup with updates of product on the screen

HP ENVY 5530 - use the printer without fail since 07/29/14. Noticed, yesterday, the printer screen shows: 'Check' product updates and it hangs just at this moment. This post was on the screen of the printer for about 24 hours now. I can always print test pages and documents of other software. But I would like to get the printer to check the updates successfully.

Resolutions or suggestions for this problem?

Solved my problem.

What I did:

uninstalled all the software associated with the envy of 5530

unplugged the power cord from the wall and printer

disconnect the USB cable from the printer

downloaded the latest version of the software for the 5530 like on HP site

installation of the software

Connect the power cord to the wall outlet and the printer

THIS PART IS IMPORTANT > lifted the top of the printer to expose the inside of the printer where the ink cartridges. This stage caused the error message to delete the printer.

Then I plugged in the USB cable to the printer and the PC and the printer took over the installation of the software and drivers.

Now the printer is in working condition.

NOTE: After it was over. I saw on the screen of the printer that a product update has been active and completed successfully.

HOPE THIS HELPS.

Tags: HP Printers

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