the system shows windows 7 not genuine
Less than 2 weeks ago, I bought a laptop S12. It works fine but there is a question that bothers me quite. Sometimes (but not always) when I opened a picture using windows photo viewer, an error window appears saying that the copy of windows 7 is not genuine. Then if I followed the link this window provides for the solution, it will ask me to insert the CD of installation of windows 7 that I have no (I found that at least, and S12 notebook is not a driver of cd/dvd-rom in any case). If I ignore the problem, the words "this copy of windows 7 is not genuine...» "appears at the bottom of my office.
I try to contact Lenovo last night but the gentleman who receives the call just gave me another phone number and asked me to call on weekdays from 09:00 - 19:00. I tried to call between 9 to 09:15 this morning, but no one answered the phone.
Anyone know how to solve the problem? Thank you and happy new year to all.
Tison
I didn't ask, but he asked me if I was a reader of cd/dvd external... and I said that I don't have. I guess I have to send my laptop for them to reinstall win 7 if he asked. But a key recovery solves the problem anyway.
Sincerely,
Tianxiang Su
Tags: Lenovo Notebooks
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Welcome to the Microsoft community. According to the description, the laptop is locked and gets an error message indicating that the copy of Windows is not genuine.
· Did you do changes on the computer before the show?
· What is the brand and model of the laptop?
I'll help you with this problem. I suggest you follow the steps in the article.
Windows 7 displays "Windows is not genuine" with a 0x80070005 error code
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