The unit 3.1 (3) Manager directory goes to integrated security

Hi all

I'm under 3.1 (3) of the unit and when a Subscriber connects to their vm and hits 2 to send a message, the integrated safety message (sorry, this system is temporarily unable to complete your call. Please try again later.) plays. At least 1 times on 10 or so when you press 2 to send a message, the call will simply drop.

If I configure entry on my subscriber numbers and assign a number to be sent to the handler directory I will immediately get the failsafe message when pressing the number until I know that the problem is related to the DH. There is no error in dbwalker (latest version). The DH has an owner (eadmin). The administrator of the example is NOT being listed in the directory (thought that it could have the fix, but was not). The location of the unit is in AD as it should.

This server is 1 of 7 that are digitally networked and is the only one who has this problem. There are some other eadmin that are listed in the directory. I'm trying to remove them as well.

Whenever I try to send a message, I see 6 the following event log entries:

1)

Event type: error

Event source: AvPhraseServer_MC

Event category: error

Event ID: 10014

Date: 21/06/2004

Time: 14:20:16

User: n/a

Computer: PERUTY01

Description:

CAvPhraseServerMgr::CreatePhraseServerSUByProgID - get MultiUse 'AvAddrSearchENU.CMultiUse' to create SingleUse "AvAddrSearchENU.CSingleUse" of VariantList returned [0 x 80070057]

2)

Event type: error

Event source: AvPhraseServer_MC

Event category: error

Event ID: 10022

Date: 21/06/2004

Time: 14:20:16

User: n/a

Computer: PERUTY01

Description:

CAvPhraseServerMgr::CreatePhraseServerSUByName - CreatePhraseServerSUByProgID(AvAddrSearchENU.CSingleUse |) AvAddrSearchENU.CMultiUse) returned [0x80004005]

3)

Event type: error

Event source: AvPhraseServer_MC

Event category: error

Event ID: 10022

Date: 21/06/2004

Time: 14:20:16

User: n/a

Computer: PERUTY01

Description:

CAvPhraseServerMgr::CreatePhraseServerSU - CreatePhraseServerSUByName (AvAddrSearchENU) returned [0x80004005]

4)

Event type: error

Event source: AvConvMsg_MC

Event category: error

Event ID: 10020

Date: 21/06/2004

Time: 14:20:16

User: n/a

Computer: PERUTY01

Description:

Thread [0x00000B7C] error of CAvCDEConvBase::InitPhraseServerSU() of CreatePhraseServerSU for the conversation [AddrSearchConv:AvAddrSearch:ENU].

5)

Event type: error

Event source: AvConvMsg_MC

Event category: error

Event ID: 10004

Date: 21/06/2004

Time: 14:20:16

User: n/a

Computer: PERUTY01

Description:

Thread [0x00000B7C] error of AvCDEConvBase::Run() of InitPhraseServersSU() in the conversation [AddrSearchConv] on the device ID [1]

6)

Event type: error

Event source: AvConvMsg_MC

Event category: error

Event ID: 10016

Date: 21/06/2004

Time: 14:20:16

User: n/a

Computer: PERUTY01

Description:

Transferred to FailSafe conversation during execution of conversation AddrSearchConv on Port 1. See the file below for the contents of the named properties: d:\CommServer\logs\NPDump_20040621_142016.txt

I have attached the log of the port status monitor when I connected and you press 2 to send a message.

Any direction is appreciated. =)

Keith

You seem to be missing the wave on your installation files. She complains is d:\CommServer\localize\Prompts\ENU\AvAddrSearch\AvAddrSearchENU003.wav.

Please, copy all the files from the wave of localize\Prompts\ENU\AvAddrSearch corressponding on the CD1 directory in the d:\CommServer\localize\Prompts\ENU\AvAddrSearch directory. You will need to restart the unit for the change to take effect.

Watch also for the start-up of the unit to see if there are errors in the log of events again.

Tags: Cisco Support

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