The update has not updated; I downloaded the whole rather as instructed, and it won't work. Now what?

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• I'm Italian and I just ordered photoshop and elements first. I've already paid for, but there is no file to download. I have a mac and there is for windows. What should I do?

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  You must ensure that you ordered for a Mac.

  If not,

  To the link below, click on the still need help? option in the blue box below and choose the option to chat (or phone)...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Get help from cat with orders, refunds and exchanges (non - CC)

  http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

  Here are a few download links:

  Download and Installation Help-

  https://helpx.Adobe.com/download-install.html

  PES 10, 11, 12, 13, 14 - https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html

  You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  Photoshop/Premiere Elements 14: http://prodesigntools.com/photoshop-elements-14-direct-download-links-premiere.html

• Download trial version 14 items first and it won't initialize

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  Hello

  Please make sure that you are logged in as a local administrator on the computer with full administrator rights/permissions to run and install the product.

  If its still does not please restart the computer in "'Safe Mode'" and try to run it.

  Download Adobe Premiere Elements 14, 10, 11, 12, 13

  Thank you.