ThinkPad 10 support and quality control issues: Moderator/Support, help please
Please ignore, or even support/moderator - I don't want to waste your time
Hello
I got a Thinkpad Tablet 10 Thursday directly from China. The Tablet has a manufacturing defect. There is a piece of land under the layer of glass/digitizer, but higher on the LCD in the middle of the screen. Since I had the Tablet, we have taps ghosts since the beginning of the unit for the first time. This morning, I started the unit to see that I have no sound. There are sound through the headphone jack, but not the speakers. I have completely restored the tablet to nine after that. After the factory restore, the unit still has no sound.
I called twice to take charge in Atlanta. The agents were nice, but both finished transfer me to an extension that hung up.
Unfortunately, this is not the first time that I had problems with Lenovo. When the TPT 2 came out, I bought a. The first unit was a problem of speaker and sent repair. The party remained on order for a week. It turned out that the part will not be available for a month. After that, an agent has replaced the tablet with one of the CEP. The second Tablet has arrived and would not start out of the box. I contacted the agent who sent yet another 2 TPT. It worked well for almost 2 years and still works as far as I know. That said, it took a month and a half before receiving a working machine.
I know everyone tries his best, but I find myself in the same situation I was in before - work to do, without a Tablet for work or idea when or if it will actually get repaired - forget the fact that I'm going to actually get a new repaired tablet.
Please, if a support person sees this, give me a way to contact someone who can do something. I really want to like this product that I could finally enjoy the latest iteration of this tablet. I realize that I'm probably just bad luck, but, right now, if there was another Tablet Wacom 64 bit there, I wouldn't buy Lenovo. I won't be the case.
Thank you for your time,
JD Strohl
Jdstrohl,
Thank you for sharing your comments and I'm certainly interested by your system to understand why you've had these problems out of the box and why the support experience do not go as planned.
Would you please send me a private message with your details, system type and serial number and a case of service if you have received one during your support call.
We'll see what we can work.
Thank you!
Mark
Tags: ThinkPad Tablets
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