Times New Roman 11 point shrunken feel justified with HP UPD PCL 5 results in characters

Since the duty switch to the driver for HP (PCL 5) universal print several months ago, when we made the jump to Windows 7 (it seem not to be any specific device Windows 7 x 64 drivers for most HP printers) that we had a very specific problem with printing documents (especially from Word 2010).

When we print a document that has the Times New Roman 11 point police, and that the document is fully justified, the output will of characters that are "crushed" together in different places on the pages.  For example, the 'l' and the 'e' in 'legally' in part of a page could be printed too close, almost on top of the other, while the same Word may appear later in the page and end.

This strange behavior output is consistent when the document is printed several times with different HP printers (all using the UPD PCL 5).  In other words, the shriveled characters will appear in the same place on the same pages of any printer send us the task to (we have printers ranging from an old 4050N and a whole new m602) or how many times it is printed.

Since one of our departments has literally thousands of legal documents that use Times New Roman 11 point fully justified, it's a pretty big deal.  For the moment, we have been print these documents to a photocopier to avoid the HP UPD question, but this isn't a permanent solution.  I need to know how to solve this problem for HP printers so we can print documents we have where we need.

I should mention that I've already updated printer drivers network (Windows 2008 R2) to the last UPD PCL 5 (July 2014).

I have some ideas on this issue.

First of all, for more general printing Office such as from Word and other applications of MS Office, you will get the best combination of performance and print quality using the PCL6 driver.   Unless you have a legacy application that requires PCL5, I would recommend moving to PCL6.

Second, when you moved to the HP UPD did you create new print queues or to update an existing queue by using the new driver option on the Advanced tab of the driver?    When you use the pilot 'new' option, Windows did his best to keep the old queue settings and put them on the new pilot.   This may cause missing, additional incorrect registry entries, corrupt or simply on the queue.      I always recommend to create new print queues when changing drivers.   If you have a large number of print queues that must be deleted and recreated, I suggest you try the AutoUpgradeUPD.exe utility from administrator print Resource Kit (PARK) at www.hp.com/go/upd.     For more information about this utility, see http://youtu.be/mYCVx1RBp9w

Finally, some Microsoft Office applications save some driver with the file information.   I see this more often with Excel, but I guess that Word may depend on as well.   The problem is that the application passes data from the former driver for the new driver and it can create unexpected results.    To see if this is the case, open the print dialog box, and then click on printer properties to open the user interface for the driver.   It is enough to click OK to close the window and the driver information will be updated in the Word document.    Now, click on print and see if the output is improved.   If Word prompts you to save your changes when you close the document (and you make changes) that's a clue that the driver information has been updated in the .doc file.

Tags: HP Printers

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