Tips for when your webcam is not detected

EDIT: If you have recently upgraded to Windows 8 and experience this problem, please read this document.

Here are some tips to solve a problem of webcam not detected.  I see this question get asked a lot so here are the steps you should take to resolve the problem.

To start, you make sure that the device is detected by Windows.  The following instructions are for Windows 7, but should be very similar to Windows Vista and Windows 8.

Option 1: Check Device Manager to make sure that it works correctly.

  1. Right-click the Start button, type "Device Manager" and press ENTER.
  2. Once charges Device Manager click 'View' then "Show Hidden devices."
  3. Locate the section "imaging devices".
  4. Note If you see the webcam here.
  5. If the webcam is listed, click it and check that it is not 'disabled '.
  6. If the webcam is listed and disabled, go to Option 2.  If the webcam is not listed, you will spend on Option 4.

Option 2: Allow Windows to re - install the device.

  1. All remaining in the Device Manager, right click on your webcam and select "Uninstall".
  2. If you are prompted select "remove driver and driver package".
  3. Restart your laptop and allows Windows to attempt to reinstall the webcam.
  4. If Windows detects the webcam check the operation of the webcam.
  5. If Windows does not detect the webcam and install move to Option 3.

Option 3: Manually install the drivers for your webcam.

  1. This site allows to determine your product/model number.
  2. Visit the Page of Support HP and use this product number to visit the specific page of your product.
  3. Go to "Drivers and software" and are looking for the driver for your webcam.  NOTE: the drivers for the webcam are sometimes provided with the YouCam software.
  4. Download and install this driver.
  5. Restart the PC.
  6. Check the features.

Option 4: Manually re - detect the hardware.

  1. Disconnect all external devices.
  2. Shut down the laptop.
  3. Remove the battery and AC power.
  4. Press and hold the power button for 10-15 seconds.
  5. Reinstall the battery and AC power.  Then turn on the laptop.
  6. Once Windows is loaded back to the Device Manager.
  7. Selection 'Action' and then 'search for material changes.
  8. If the Device Manager detects hardware let settle.
  9. If Device Manager does not detect the see material Option 5.

Option 5: System Restore and system recovery.

It is very well described in this document.  Note that all data not saved prior to a recovery will be lost.

6 options: Repair or replacement.

If none of these solutions worked for you, it is likely that you are experiencing a hardware failure.  It is possible to replace the webcam or reinstall a loose ribbon cable.  However, it is one of most difficult repairs on the laptop.  If you want to try this repair, you can visit your laptop support page and go to the section "manuals".  There is normally a "maintenance and Service Guide" for laptops, this will cover the disassembly of the laptop.  You can then use HP parts Surfer to locate the part for your laptop.

If you do not want to attempt a repair yourself you can ask HP about a repair.  For customers in the United States / Canada, you can call 1-800-474-6836.  If you are not in this region, you need visit the HP Support Site to get contact information for your region.

I hope that everyone considers this information useful!

Tags: HP Notebooks

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