To CS6 CS5.5 update problems

Hello!

Recently, I bought a version update (version downloaded from the Adobe website) CS5.5 Design Premium to CS6 Web & Design Premium.

After you start Setup, I wrote the Registration Code, it correctly acknowledges but says on my computer, it is not the program it seeks for... goal CS5.5 is on this computer, and i have already done all possible updates!

I bought CS6 update because Adobe.com said that it is possible to update it is in possession of CS5.5

I tried to contact Adobe without feedback. Could I ask you if you know how to help me please?

Thank you very much.

Giovanni

Hi Giovanni,.

I understand that one or two your serial numbers is a volume license? The statement of limited WARRANTY is for volume license management. If your upgrade CS6 or your CS5.5 is a volume license product and you have downloaded an installer for a commercial version of CS6, serial numbers will be refused.

Unfortunately I'm not an expert in the management and volume license installation, but usually download links and installation instructions are available in your LWS account. Because you're not still see your CS6 buy there, I recommend you Contact the customeragain. A chat or telephone representative can examine your products and plans and take corrective action if necessary.

If I misunderstood your last response and your serial numbers are, in fact, sales at retail, is your CS5.5 also a version upgrade? In rare cases, the Setup program returns an error when calling the serial number for a product is also an upgrade. You can determine what type of serial number is registered under your account to sign in French - Adobe ID. For more details please see find the serial number of your product Adobe quickly.

If you have verified that the CS5.5 serial number is a serial number of the version full and it is not always accepted, the best course of action is to speak with the support of chat via Contact Customer Care. Cat representatives are unable to provide troubleshooting techniques for older retail products such as CS6, but they can access your account and check the validity of the previous version number.

Let us know how it goes.

See you soon,.

Del

Tags: Adobe

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