To print from the computer, but can not scan from printer to computer. Tried everything. Disconnected power supply, etc, nothing works.

Have no problem when you print a document from the computer. Can not scan from printer to computer. I don't know that I've scanned because I went from windows 7 to 10. Printer not repeat myself found computer.

Hi, Rolland,.

Welcome to the Microsoft community. I might help you.

To better understand the issue, I would need more information on your side.

  1. What is the brand and model of the scanner?

  2. Do you get any error messages? If Yes, what is the full error message?

This problem might have occurred because of these reasons:

  1. Corrupted driver.

  2. Hardware problem.

Method 1:
I suggest you to run hardware store and check if it helps.

(a) press the Windows keyboard.

(b) Troubleshooting type in the search box and press enter.
(c) click on material and audio.

(d) click on hardware and devices and follow the on-screen instructions.

Method 2:
If the problem persists, I suggest you to download and install the latest scanner driver\software on the manufacturer's Web site.

Hope this information helps. Reply to the post with an up-to-date report of the issue so that we can help you more.

Tags: Windows

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