Total failure Audio when you use citrix Gotomeeting software

The following message appears in the event viewer after I have begin to access a meeting using gotomeeting from citrix software. In order to return audio I have to reboot.

Failing application AUDIODG. EXE, version 6.0.6002.18005, time stamp 0x49e02218, module failed unknown, version 0.0.0.0, time stamp 0 x 00000000 exception 0xc0000005, offset 0xffff0000, process id 0 x 504, code 0x01cab0f35733f883 application start time.

Hello.

  • Were you able to use this software sucessfully without this error before?
  • What changes have been made on the computer before this problem?
  • You are able to hear the sound on your computer when this happens?

Try disabling the enhanhcments on your computer and check if that helps.

1. Open Audio devices and sound themes by clicking on the button start picture of the Start button, click Control Panel, hardware and sound, and then clicking sound.

2. on the playback tab, click speakers, and then click Properties.

3. click on the enhancements tab and then select Disable all improvements.

If you do not see the enhancements tab in the speakers Properties dialog box, these features are not available for your speakers, and this procedure is not applicable to your computer.

If disabling audio enhancements solves the audio problem you are having, this indicates usually that your audio driver needs to be updated. If disabling audio enhancements does not resolve the problem, contact your computer manufacturer for assistance.

For more information, see the link below.
http://Windows.Microsoft.com/en-us/Windows-Vista/how-do-I-stop-my-music-from-skipping-or-breaking-up-when-I-play-it

Also, you will need to uninstall and reinstall the software and check if that helps.

Uninstall or change a program
http://Windows.Microsoft.com/en-us/Windows-Vista/uninstall-or-change-a-program

Let us know if this helps

Concerning
Anthony.

Tags: Windows

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