TouchSmart all in a 610-1280: removal of the receiver for keyboard touchsmart 610-1280qd

I have the HP all in one computer. I saw the answer to the desire dongle and as I watched the video. I discovered that the receiver because the keyboard is built and I can't find how to remove it at the back. The video that was released is another computer. My keyboard works more completely, and the only thing I can do is to use the on-screen keyboard to copy my photos. Even the on-screen keyboard doesn't let me sign to be online. The mouse works fine. I need to remove the receiver so I can try another keyboard. I tried a wired keyboard and it did not work. I have troubleshooted the keyboard and said it can find no problem. I need to connect to get MS to fix my computer. I have them already paid annually 150

dollars for a years support, but they cannot help unless I can leave it by remote control. Thanks for any help. When they were able to get before the keyboard is out, they said that IE crashed the entire system, a problem of MS and they would reinstall windows 7.

I'm so frustrated that I don't know what to do. I can't really afford to pay someone else again. Any suggestions would be helpful.

Hello

Keyboard and mouse use SAME receiver and the mouse is still ok, that means that nothing wrong with the receiver. Have check you its batteries? You can borrow a normal keyboard to USB from a friend? You can start your computer and the support that people look at your machine. Please check the batteries first.

I don't think that the receiver is integrated.

Kind regards.

Tags: HP Desktops

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