TPM BIOS dialogue request to claire TPM - dialog is not touch sensitive and no response

When you reset Windows 10 on my 8 Stream, it sends a request to the BIOS to clear the TPM after reaching 100%.

The problem is that this dialog box is not touch aware.  I can't choose the option.  The Tablet off the power it brings to the top when turned on.  Hold the flight and propulsion up/down do the same thing.  I can't find a way beyond this dialog box.

HP helpline (Joey) is an absolute disaster.  Joey blames Microsoft and believes that it is his God-given right to do and move on to the next call or, possibly, he has no idea what she's doing.  In any case, it seemed quite determined, to the point of controversy, to return the ball.

I think that if there was a way of connecting a keyboard I could go beyond that.  I tried a bluetooth mouse, but it has not been associated with prior and doesn't seem to work.  I was told by Best Buy as a USB/Micro USB adapter does not work with a standard USB keyboard (never tried, seems dubious to me).

Any ideas?

I signed up just to answer this...

It happened to me. The initial upgrade worked fine, but then when I went to do a complete 'reset' I got this message at the end.

I had to press volume up and down at the same time, hold them, press in and hold the power button. He had to do something with the BIOS, and then it worked.

In fact, I didn't know I could press volume up and down at the same time. I thought it was one or the other. It worked well!

Tags: HP Tablets

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