Transfer of licenses when the computer no longer works

How can I transfer a license InDesign CS6 to another computer if the original computer it was installed on is no longer works? I tried to use the license key that I had before, where there was an extra activation to the left. However, the nonprofit, that I purchased the license through TechSoup (which provides non-profits with the reduced software), and I believe that we have received an activation because of this. When I used the old license key, it gave me the following message. What should I do to get the license on my new computer? I would try to disable the old license, but the old computer is no longer active.

Adobe Message.JPG

This isn't the error message you would see if you have exceeded your activation limit.

in all cases, contact customer support.  cat works well: www . Adobe.com/support/cat/ivrcat.html

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