Trouble installing Lightroom 5 on El Capitan

The hard drive of my MacBook Pro crashed and was replaced by the Apple Store with a new hard drive.  All my programs have been lost (not that much, really, Lightroom 5 and Word for Mac), but at least I had previously moved all my files photo for external hard drives.  After upgrading to OS X El Capitan I tried to use my Lightroom 5 installation DVD and everything seems to load fine, but never ask me my product code (serial number) and all I have is "LIghtroom 5.7.1" as an icon on my desktop.  When I click on this icon, it takes me through activation / installation Protocol and said "successful installation", but when I click the icon it starts just as the entire protocol again.  I went to the chat feature now 4 times and the last agent advised me to come on this forum.

I used the DVD only twice previously, first for installation of origin on this laptop and secondly for the home PC.  All my other attempts were to reload on this laptop.  I don't know what else to do.

Hi Pauls36274584,

Please uninstall Lightroom manually. See How to manually uninstall the Lightroom

After that reinstall it from here: Install Photoshop Lightroom

Let us know if that helps.

Tags: Adobe

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